Bobo's Reviews
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We were out shopping for sanitary and stopped by at Viva Nueva first. But I didn't like the design of the one-piece toilet bowl they had there so we thanked the saleslady, Jojo and we went to look for more. We finally picked out our toilet bowls, sinks and taps at a shop further down. But my mom really liked the cooking hob at Viva Nueva so we walked back to the shop. We ordered our hob and kitchen sink from them and left. Before we left I asked for them to provide me with a trap for the kitchen sink. It costs only $5 and Jojo's face immediately turned "black" when I asked for it FOC. I just spent $700 at her shop and she was unhappy about me asking for a $5 item....
After 30 minutes, Jojo called me on the phone and demanded to know where I bought my sanitary fittings. She asked if I bought from XXX shop down the street and demanded to know exactly what I bought from them. I flatly refused to give her any details and the conversation lasted for 8 minutes with her repeatedly asking me what I bought. When I put down the phone, I really regretted buying anything from her but since I'd already paid the deposit I only prayed for my items to come intact.
About a week later, I asked for the items to be delivered. The salesgirl on the line (not Jojo) confirmed that my items can be delivered on Wednesday at 1pm. At 12pm on Wednesday I called to confirm again and she told me that the items were not in the warehouse yet and she cannot confirm that my items can reach me at 1pm!! Can you imagine that she didn't even intend to call me beforehand and was going to let me wait like a fool at a half-renovated house with no seats?! Anyway I agreed to postpone the delivery to the next day.
The next day the items arrive promptly... but... there was no hole for my tap on the kitchen sink. There was a hole on the sink that was displayed in the showroom so I naturally assumed that the sink comes with a hole for kitchen taps. I do know that some sinks do not as the taps are to be mounted on the table top. So I called Viva Nueva again and this time Jojo answered.
She insisted that it was MY FAULT for not telling them that I needed a hole for my kitchen tap and wanted me to ask my contractor/plumber to drill a hole. BUT if they did the job and spoilt the sink who was to pay for it? In the first place, I don't buy sinks every day and am not a professional at buying sinks so HOW WOULD I KNOW that sinks don't come with holes?! She as the sales staff SHOULD ask the customer if they need one drilled isn't it??? Anyway the deliveryman was very kind and he agreed to take back the sink and drill the hole for me, even while I was still arguing with Jojo over the phone. So there went my sink again. Thankfully my kitchen hob came intact.
I told Jojo that she has to inform me two hours before the delivery of my sink as I needed time to rush down. She said she would inform me an hour before and I found that to be reasonable. BUT the next day, the deliveryman called me at 12noon to tell me that he was there waiting for me. I was on my way to town and simply couldn't rush down. So the deliveryman left the sink there and left. I managed to go down at 4pm and lo and behold, there was a footprint in the middle of the sink and tons of haphazard scratches all over the base of the sink which weren't there in the first place. I reckon they must have gotten there when the drilling was done.
Anyway I called Jojo again and told her to take back the sink. She said that the scratches were part of the design and ALL her sinks have the scratch-like design. hahaha Anyway she said she got her deliveryman to come down and I asked her when he would arrive. She insisted that he was coming now and refused to say when he would arrive. He did eventually after 45 minutes and took back the sink grudgingly saying that he would never deliver the sink again.
In the next two days, we argued with Jojo many times and insisted that we wanted a refund and that we would just buy our sink elsewhere since the delivery of HER sink was delaying our renovation. My contractor needed her sink in order to cut the opening on my kitchen cabinets. After much talks, the sink finally came (unannounced again) and we inspected it before paying the remaining amount in cash.
What an experience it was just trying to get our $235 sink (which IS expensive for a non-European sink btw).
The hob wasn't cheap too at $529 though I was told by friends that for that brand it is quite a good buy. BUT I certainly would have settled for a lesser brand if I knew how much trouble patronising this shop would cause.
If I can give lesser than one star I would.
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So I thought of wall decals. After looking at many local decal websites, I found Decorette! I liked a few of the designs on the website and was ready to order them. However, at that point, I could find one that I liked for the living room. I wanted something which was family related but there weren't any of those. So I decided to have one customised.
I emailed Amanda of Decorette about my plans and she replied in a couple of days. With a couple of emails to and fro, we had the design finalised and I paid through paypal. In 3 days after paying, the decals were on my doorstep! That's fast isn't it? Especially since she needed to customise mine and cut it up, etc... Not to mention the customised one cost $50 only! She also threw in little swirly designs for me free... and I made little changes to my chandelier one without additional charges.
The decals came well packed and protected by the hard tube, so they were in mint condition.
The decals were easy to put up and the instructions were easy to understand. Amanda even included a little cute birdie for us, first-timers, to try putting up before we put our actual decal. But we loved the birdie so much we put it together with the family decal!
Though easy to put up, it still took us some time about 1 and a half hours to put two up. But it was well worth the effort!
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We went into Eestilo and was happy to find that they had a package for the one-piece bowl and a sink for $299. There were also other sinks available and one has to just top up a little on the package.
What I was most impressed with was the level of service provided. Sunny, the sales guy there, moved the two sinks we wanted to where they had the taps. At my father's request, he detached the taps from the display and place them on the sinks we chose to let us see if it was satisfactory. He did that for 7-8 taps without any grumble and with a smile, in fact!
Though the taps weren't as cheap as we had hope for it to be but I guess the promotion for the one-piece toilet bowl and the service made up for all that. :)
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I liked the shop instantly on sight. It was in a corner of a pretty rundown building. What I liked was that it wasn't one of those big snobbish looking lighting stores (like some others I passed along the way there). It looked exactly like what it was.. a family run business with nice warm friendly smiles. Alex is the young man in charge and he certainly knows his products well! If you see a light that you liked in another shop you can just describe it to him and he will know it instantly.
The shop itself is quite small though they try to cramp as much as possible on display. He knows lights pretty well so he can source for lights which aren't on display in his shop. I think the prices in his shop are very competitive and certainly much cheaper than the bigger fancy stores I went to on the same stretch. He has the same designs too! I think Alex's resourcefulness really makes up for the lack of variety (his shop is small rem?).
On top of that they have ceiling fans of almost every brand there and it's good to talk to Alex about ceiling fans because he can really advise on what size and brand to buy.
I think the best part was that they weren't pushy. We went back three times and only bought on the third trip. AND Alex remembered us and our requirements even after a few days. In fact, he remembered my sister even after a few weeks!
With good prices, prompt delivery and good service, I think this shop is really worth visiting if you're looking for lights!!
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We sat for quite a bit, chatting and taking a long time going through the menu. Throughout that time, no iced water was served. I thought that this is one of those that refuse to serve water so I commented about it to my friend. She laughed and replied that you have to ASK for it though it's free. That really puzzled me.
Food ordered:
Linguini with crabmeat tomato chllis and pinenuts $22
I had this dish. Don't be fooled but that little lump. It really is quite a filling portion. The pinenuts added a nice crunchy texture to the pasta and the pasta was suitably done. The downside of this dish was the sauce. It tasted fine on the first few bites but halfway I really couldn't stand the fishy taste of the crabmeat anymore. It was also unbearably salty after a while and I didn't finish my pasta.
Scrambled Eggs with Sausage on Toast and Field Mushrooms $18
The description forgot to add that it had fries too. My friend ordered it, thinking it sounded like a great brunch only to be surprised by the large serving of fries that came with it. The combination was a little odd but each item tasted fine on their own. I didn't relish putting them altogether in one mouthful though.
Deluxe Chocolate Pecan Brownie
Again, the description failed to include that there was ice cream served with this brownie (although I do know that most places have ice cream but it's not quite polite to assume.) If I had known this, I would have requested for the ice cream to placed on a separate dish. Not to mention if you take a good look at my picture, the ice cream was already melting when it arrived. Since my friend and I had no intention of having the ice cream in the first place we didn't ask for a change. I found the brownie a little too dry for my taste and the chocolate taste wasn't strong enough. It was more like a cake with a hard crust. We chatted for 3 hours and managed to finish this in the end. No easy feat though.
The staff were quite efficient in taking orders and serving but they lack a certain warmth. I guess that's their style.
Would I go back again? Only if a good friend suggested it.
Login to add your comment. Or, Register for an account now. It's free!i haven dine there, cos they got the no-photography rule. hmm.. it was full eh? i went by once it was desserted. maybe the timing also
07 Mar 2009 at 7:49 pm
Eh... i took photos le. :)
08 Mar 2009 at 12:09 am