Kai Lim

My friends were looking for special glue as their garden tiles have shown signs of dropping off from their featured wall. Their previous contractor had recommended this shop as it was a small and simple DIY job. But he did pre-warned about the level of service and the staff attitude.

We decided to give this shop a try as we have been to many hardware shops previously but none could guarantee that the glue was strong enough to hold the heavy tiles.

When we reached, no staff came forward to offer their help. We were left to search high and low for the wanted item. In the end, we decided to approach the female staff for help. She did not bother to look up when we asked her for help and just pointed to the certain direction while her hands and eyes were busy keying data.

We saw two different brands with different pricing and again we walked to ask her for advice. She simply uttered the word 'brand' without even lifting her head. It was as good as not asking. So we left with no choice but to read and compare the info printed on both products.

While trying to figure out how to use, suddenly an elderly man with unfriendly tone asked what the problem was. Since it was not expensive, we felt it was no point enquiring further as his face looked very irritated.

We don’t know whether that elderly man was the boss but we were sure that he was the female staff's superior. It just proved one thing. If the superior is rude, the subordinate can be as bad too. Like Chinese saying : “正所谓上墚不正下墚歪 “