Alco Sunshade

If you are thinking of installing an awning, be sure to engage the right supplier.

Have engaged this company to install awning for me. I was shocked that the awning is so noisy when they row-in and out. The salesman told me all cassette awning are the same so I have to accept it since it is already installed.

Next, I can only turn on the motor 1 or 2 times to row-in/out. The motor will not work after the 3rd attempt. The installer told me I need to let the motor rest after every row in/out operation. I accepted it reluctantly.

Last but not least, the water drip onto my neighbour's car porch. This is a very small issue as they can simply adjust the screw to fine tune the level of the awning, but it took them more than a month to settle it.

It is so difficult to get the message across and the sales person is always in the meeting ( not sure true or not ). In the end, I have to convey the message via SMS.

The problem lies in the attitude of the staffs and the management. The supervisor did not educate and impart the right concept to the foreign workers who come from a different environment. The anagement did not enforce the service standard to the sales staff to value each and every customer. This industry may not face any difficulty because they are still in boom town, if the attitude did not improve, they will face big problem when time is bad. Meanwhile, we as a consumer just have to look for more sources before committing a purchase.