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3.5
from 1 to 5
1 Harbourfront Walk
#02-30/#03-04, VivoCitySingapore
Postal code: Show postal code
Telephone: (65) 1900-912-1234
Website: www.gv.com.sg/
Category:
Arts and Entertainment » Cinemas
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1=SGD 0.0587
Overall Rating:
25
I've watched a few movies at GV Vivo, almost all the tickets are booked online since I don't really like queuing up. The place's a maze but I really really like the gold class. :)
My gold class review: http://www.yebber.com/review/gv-gold-class-vivocity/
The only thing I hate about GV at vivocity is the VISA plat priority queue. The counter is NEVER opened. Hubby and I went there to buy tickets and twice the counter is closed but the queue is opening for queuing. I'm not sure if you get what I'm saying. haiz..
First time, we went there on a weekday night and there weren't many people, in fact that's no one in queue but hubby and I decide to go by the visa priority queue since it's straight and short and not long and curvy like the normal queue.
Another couple went into the normal queue after us. When the counter is free, the girl behind the counter decide to serve the other couple first even though we were there first!! I was really pissed not only because we're in the priority queue and hubby have already taken out the card but because we were there first! If they don't serve that queue, at least seal it up or move it away. We got so pissed we decide to go home and not watch movie that night.
Second time is yesterday afternoon (Sunday). There was a queue at the normal queue but no queue at the priority queue, so hubby took out his Visa plat card and queued up at the priority queue. Some people queue behind us, which means we weren't the only people in the queue.
They(GV) served a few customers from the normal queue and after waiting for about 5mins, it seems that everyone behind the counter is ignoring all of us in the priority queue.
Hubby got a little pissed because it's the second time it's happening and we've never had that problem with other GVs. So he decide to ask for the manager, that's when the girl behind the counter asked if we're paying by visa in a "I'm really busy, if you're looking for trouble please stay away" tone. Hubby asked for the manager and she ask us if we're paying by visa again. I nearly wanted to tell her, no we're paying by hell-notes. That's how pissed I felt, but nah, I didn't say that lah.
When the manager came out he gave instructions to another staff before coming to the counter to talk to hubby. Hubby asked if the bank or visa is not giving them enough perks thus they are not operating the counter/queue, since it's not the first time that we were ignored. He (the manager) asked if we were paying by visa even before replying.
I feel really puzzled. If we weren't paying by Visa why are we queuing there? Do we have "don't know how to read" written on our faces??? Anyway the staffs and manager weren't apologetic at all, so we decide not to watch the movie and walked off.
I really like the place, but if it weren't for the poor attitude by their staffs I would have given them a much better rating. For now, it'll be a 2 star.
Login to add your comment. Or, Register for an account now. It's free!Hmm... This nvr happen to me when I was there. Maybe you went at the wrong time.
21 Apr 2008 at 8:55 am
Same problem on weekday and weekend I guess we must be really unlucky loh. :(
21 Apr 2008 at 2:11 pm
4
When it comes to online ticketing and payment system, GV sets the standards. It's site does pretty well in terms of navigation and clickthrus plus the payment system scores high for it's efficiency and stability. It gives me the feeling that it is rock solid and safe and that's important for online purchases.
That all said, as with the rest of the reviewers here mentioned, the seatings at GV Vivo serves alot of leg room. To the extent that one dun need to tuck in leg if other movie-goers walk past where u're seating. I think bcos of the spacious leg room, they were designed as one column, no divide at the center.
And for the frequent movie-goers, you would have known GV screens at least 15 mins worth of coming-soon movies, advertisements and notices and it's the same for GV Vivo. It's kinda 'helpful' cos u have to realized that it takes quite a while to walk from the HarbourFront MRT to the cinema esp if it's at the weekend where the crowd swells quite alot.
- 2 more comments »
Login to add your comment. Or, Register for an account now. It's free!I like the ticketing system too. but it gets so crowded sometimes that the visa queue is just as long.. sigh
07 Apr 2008 at 12:09 pm
everytime i go nobody queueing up to buy tickets haha
07 Apr 2008 at 1:43 pm
@ Bobo: U can the tickets via the AXS station near the ticketing counters. Or u can just get it at any of it's stations ard SG. Locations at http://www.axs.com.sg/axs_station/location/location.asp
07 Apr 2008 at 2:05 pm
9
I like GV Vivocity for the reasons below:
1) Large leg space (tick) 2) Good sound system 3) Gives the impression that the entire cinema is very big.
However, i also dislike GV Vivocity for a few reasons:
1) Other than sentosa, eating and walking.. there's really nothing much to do at Vivo. 2) The screen is so big that it overwhelms me. Had some problems trying to capture the entire 'essence' of the screen.
I would say this is on par with the Cathay, but i would vote the Cathay for better accessibility and activities after~
Login to add your comment. Or, Register for an account now. It's free!I think one of the ways to solve the screen too big problem is not to get seats too close to the screen.
07 Apr 2008 at 8:40 am
Yeah, it is also easy on the body posture too esp if the movie runs long.
07 Apr 2008 at 2:06 pm