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27 Dec 2011 at 2:28 pm
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De Beaute at Roxy. My mother booked a facial session for me from her package. The consultant and the beautician tried to tag-team to get me to sign another new package under my name. They keep interrupting my whole facial session. They even brought in 2 machines asking me to try. When the deal did not go through, they called my mother the next day telling her that they used 2 machines during my facial session for me to try, therefore it should be counted as 2 sessions instead of 1. I called them up and asked for clarification, the manager of the Roxy branch started to tell me that she did that because she did not not exactly what happened. That is so unethical and unprofessional. When they were trying to sell me a package, it is just for me to try. When they did not get what they want, they count the session by the number of machines they pushed into the room. This is De Beaute. This is the way they “take care” of their clients. [Read more] |
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