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29 Jun 2010 at 4:12 pm
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Seems like Spa Elements is still very unprofessional. I've signed a few packages - one of which was not properly explained to me and in the end, I ended up signing for something that I did not want. I wanted to sign up for five sessions of ba guan therapy. The sales consultant then said that yes you can do so, and offered me a package where I could do both ba guan and a 30-min steam bath, so I signed up for 5 sessions of that. On my next few visits, I wanted to use one of the sessions that I've signed up for, so I consulted another consultant to make reservations. She was confused about how I thought I had signed up for both ba guan and steambath, and asked to see the receipt, saying she would clarify with her management. I passed it to her, and never got any reply or my receipt back again. Another time, I reserved a 2 hour massage slot but in the end only did 1.5hrs. Their sign out receipt shortchanged me 0.5 hours, and I pointed the mistake out. The consultant said the error... [Read more] |
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