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3.5
from 1 to 5
Blk 205, Hougang, Street 21,
Heartland Mall, #02-18Singapore
Postal code: Show postal code
Telephone: (65) 6283-7088
Website: www.planettravel.com.sg/
Category:
Hotels and Travels » Travel Agents
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Overall Rating:
15
My BF and I booked a 4D3N package tour to Kota Kinabalu with Planet Travel in May. My review is that the staff there are rather inexperienced and is lacking alot of basic information regarding the countries they offer.
1) The lady we approached refer us to tours in West Malaysia when we told her we were looking for EAST Malaysia packages. 2) We had to call them up to check if we can already pay for the balance, instead of the other way 3) We were left stranded at the KK airport with no shuttle service or person in charge to meet us as promised, when we called them up, they told us to take a taxi to the hotel ourselves and claim the cabfare when we get back
Lucky the trip itself was pleasant enough to make up for all these bad experiences. For a little more, you can definitely go to a better agent with more years into business and gives better service and assurance.
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12
I was looking for land tours in Taiwan and came cross 2 agencies which provides the same tour package except that the price is a few dollars more in Planet travel. After few telephone with these 2 agencies, I ended up taking the package with Plant Travel. The reason being that, the sales staff are very friendly and try to accomodate my request for extension in Taipei itself. The other agency reject my request outright saying that since this is a budget land tours, we just have to take whatever that is offered. As we have booked this land tour around 1.5 week before departure, Plant travel is able to provide very fast and prompt service. It provide the package confirmation within 2 days and gives the hotel confirmation 3 ddays before departure as promised. I would definitely join back this agency for future travel.
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