This branch is at the basement. The last time i went was around 8pm on a weekday. Even on a weekday, there were a lot of people in it.

Firstly the queue, the queue to get your no. from the info counter was around 5 ppl. Took maybe 15 mins (depending how longwinded the peopl in front of you are). After that, it took me around 30 mins for my no. to be called. Good thing is after getting your no., you can roam around to look at other shops.

Service wise, it is quite speedy. The staff know their stuff. Level of friendliness is average but knowledge level is quite high. Asked quite a few questions which were answered quite satisfactorily.

All in all, a place to go if you can't solve your singtel problems over the phone or you can't get through the hotline.