Dont ever go there. The staff is not honest.

My wife went for a free facial at the Adelphi outlet as I was given a voucher while applying for a credit card.

The treatment is so so only. But after the treatment, the Asst Manager (Celine) tried to persuade my wife to sign for package (usual practise). She started with a 10x pkg - about $75/Aroma Facial treatment. My wife declined. Then was offered 5x and 3x and at the end, my wife agreed to 1x coz she couldn’t stand the persuasion.

When she came home and passed the invoice to me, I was frustrated as the invoice clearly stated: "Aroma facial - 3x, $75 per unit – total amount $225. – DP 75 7% = 80.25. Bal 150 7% - 160.50/-.”

My wife was not well educated. She felt into the trap. She was told by Celine that it was only for 1x at $75 GST. Unfortunately, she signed on it and paid $80.25.

4 days later, I went to talk to them. I declined to talk to Celine and insisted to talk to the in-charge which is the manager – Janet Tang. I told her I didn’t like the way they cheated my wife and wanted to cancel & ask for refund since I read that there was a cool-off period of 5 days for spa & wellness business in the paper. Janet told me they are not CASE-trust registered and refused to refund by pointing on the invoice that “all monies & deposit paid for package signed are not refundable or exchangeable…”
I have no choice but to accept this as they are not CASE-trusted or to me – not trusted at all.

I told Janet why they wrote down 3x instead of 1x as promised. She replied that Celine wanted to help my wife save $ as 3x the package is cheaper! What an excuse.
She then told me even though it was written in the invoice as 3x, if my wife is not interested to continue after 1x, she can stop. I told her, if so why it was not stated in the invoice. She said it was implied and stated in their internal document. I told her I don’t believe in their int. document as it was not shown to my wife and only show to me when I made a complaint. Finally, she agreed to write down the following on the invoice. I quote “if she does not want to continue she does not have to pay balance!” and signed and dated.

During the process, I was angry coz she kept on denying that they forced my wife and using unacceptable excuses to explain the different between discussed agreement and what was stated in the invoice. I sounded louder than before. Janet said why I sounded louder, am I going to hammer her? (I don’t even bring a hammer, ;) else she had to call security. I thought I would call the police if she call the security. Anyway, I just wanted to settle this matter and considered this as a good lesson learnt. I am not going to trust any spa shop for a long period ahead. I told her I would comment on this in forums, etc, Janet told me to go ahead and even said what I did will come back to me. Ha. I am not sure about that but It will definitely come back to her first for her staff to cheat an ignorant customer.

I think I will also inform the credit card issuing bank not to give their customers voucher from un-trusted companies.

They prayed on my wife’s ignorance (as she is not well educated) and succeeded in getting $80.25 but lost a great deal in the future.

You ladies out there who love to go to spa for facial and body massage. this is highly recommended.

I have tried various spa which offer body massages such as swedish,aromatherapy etc but none had offered this kind of body message called Lymphatic drainage, which detox your whole body lymphatic system including the face. Its both healthy and relaxing, especially recommended to prevent breast cancer.

Their masseurs are well trained but one setback is that they like to push for sales of other services and products. Well, I just told them frankly that I would just enjoy this lymphatic drainage service first.

They do not open on Sunday though. Mainly catered for office clowds.