AndyChoo's Latest Review

DPEX Worldwide Express 

 05 Mar 2009 at 9:13 pm

I got an international shipping from my business partner attention to me on the 27 Feb 09. (Consignment no 201263844924). As I was not at home to receive the package, I made arrangement for it to be delivered to my wife office on the 4 of March. My wife waited the whole day at her office but the shipment does not arrive. We called to check and it was reschedule to be on 5 of March, 2-5pm.
At 3pm, I called the customer service hotline to check the outcome of my delivery. One of your customer service officers, Ali claimed that he called the delivery driver and he could only make the delivery after 5pm as he had lots of delivery on hand. I demand to talk to a customer service manager but was told that she was on leave. I requested to talk to his supervisor but he claimed that he was not at his desk. I wanted to talk to someone in charge but he claimed no one was available and he slammed down the phone
This company fails to delivery on time and customer service officer slammed down clie...   [Read more]