Mostly enjoyable~

We couldnt resist the excellent offer of having 50% off weekends from their Jan10 sale so it was a stayacation for us from 19-21 Feb (3d2n). It was also nice of the reservation team to offer to upgrade us to the Executive floor after I made some feedback about the room rates, so kudos to that.

Our classic twin-bedded room was on the 30th floor, offering views of Suntec City. The room at 40sm felt smaller than most as the bathroom occupied a sizeable portion of the room. Beddings and furniture were all very well maintained, although am not sure it was because we were on the Executive floor. Bathroom amenities were more than sufficient and the conrad bear was a quite signature touch for guests. The only thing is I didnt quite understand the layout of the TV as it was placed adjacent to the beds, which made watching TV quite tricky. The beds were terribly comfortable too!

Requests for extra bottled water, towels, and ice buckets were met with quickly, and I had 2 pieces of laundry pressed as part of the perks of the Exe floor, which was returned very efficiently as well.

We spent most of our time at the Executive Lounge as the aim of the trip was really to just relax and enjoy. I would recommend anyone to take the Executive floor rooms as the Lounge has complimentary breakfast, afternoon tea from 2:30pm - 5pm, then evening tapas from 5:30pm - 8pm. And its free flow of coffee, tea, soft drinks, wine, and sparkling wine, and housepours all day until 11pm. Basically you can have all your meals there if you want.

Quality of food was also excellent given that it was offered complimentry. I had sandwiches, dim sum, chips, sweets, pralines, cheese platter etc and all were very good. They even have a nespresso machine for you to make your own coffee.

In particular, Roy from the Executive Lounge represented the hotel magnificantly. Throughout my stays and travels, I have never ever experienced such a high level of service from any hotel. He was courteous, attentive without being intrusive, and indeed efficient. He made us feel totally welcomed at the lounge, despite the fact that we were probably one of the youngest group at the lounge. He went out of his way to ensure our needs were met, and always had a smile on his face even during busy periods. We observed that he delivered the same level of service to the other guests at the Lounge.

The above, does also come with a slight comparison to a lady staff at the same Lounge during the stay unfortunately. We might have been mistaken as she may have been in a bad mood that day, but we encountered disdain in her eyes when we first entered the Lounge on 19 Feb, and throughout the afternoon she never served us at all nor smiled. At that time, the Lounge was slightly occupied with a few groups of non-locals, so we were the only local (and younger in age) group that afternoon. Regardless of what was the cause behind her attitude, it should not have happened, especially at the Lounge. And we caught her a few times slouching against the Lounge walls when not serving guests, which looked quite unsightly.

But otherwise, the stay was most enjoyable. Good location for shopping as the hotel is right next to Suntec, Marina Square and Millenia Walk which offers multiple choices. I am watching out for new promotions and am coming back again if so!