I visited the shop in Jan and was very indecisive of the purchase. The owner was very sincere
and provide very good explanation for the product. In the end, I was convinced by him
and purchased a Super Single bed with mattress with the understanding I can exchange it for
a queen size bed for an additional surcharge.

A week before the delivery, I decided to change to queen size and start calling the seller
at the show room and the mobile. No one picked up the phone for the few calls in 3 days. I decided to
send a 'complaint' SMS to the mobile number and surprised to receive a return call almost immediately.
I was not angry at all after the explanation since it was a very busy period for the retailer.

After stating my intention of goods exchange, the seller replied courteously 'No problem at all' and
will let me know the amount to top up and the delivery date. I thought it was a fantastic guy with such
a good attitude.

One day before the delivery, a girl called me to confirm the delivery time and I was shocked to learn that
she didn't know anything about the exchange of item. Soon, the person whom I spoke to called and
deny the exchange arrangement. This time, his attitude is totally different. His reasoning was also unacceptable
from the customer's point of view.

I suggested he cool down and think over it before turning a customer down and ended
our heated conversation.

Surprisingly, he honoured the goods exchange and of course, I paid for the different.

I am quite happy to see that he made a right decision in the very last minute and
turned an almost unhappy customer into a happy customer. I hope with this experience, he can continue
to serve the customers well and grow his company.

I think everybody makes mistake but not everybody can correct the mistake. For this, I will still rate his service above average.