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4.0
from 1 to 5
No 2, Tampines Central
#03-05 Century SquareSingapore
Postal code: Show postal code
Telephone: (65) 6781-7011
Website: www.fivestarsonline.com
Category:
» Hotels &Travels
Hotels and Travels » Travel Agents
Operational Hours : 1000 ~ 2130 (Daily)
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Arts & Entertainment
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Overall Rating:
130
I wanted to book a Star Cruise holiday under one of their promotion. As I have a choice of going to their HQ at Park Mall or going to one of their authorised agents, I chose Five Stars Tours for the simple reason that it is near our place and it does not have any negative reputation know to us.
I went on a Sat morning, before it even open. We waited while the only staff open the doors and prepare to start operations. The staff was quite calm when she see us, which I wonder if I should praise her for not showing us a black face (since she barely switch on her PC and we are already waiting outside “pressuring” her) or whether I should complain that she did not smile at all while serving us. But she did her job by going through all the necessary information with us.
As I forgot to bring my Worldcard, I was told that I could go back another day to allow them to credit the points to my Worldcard. Subsequently, we went to outlet at Golden Mile to ask for the points to be credited. According to the points system, I could get 1 point for every dollar spent, but the staff at Golden Mile said we could only get max 400 points. It was never mentioned in any of Five Stars Tours or Worldcard’s brochure. Not satisfied, I went back to the Tampines outlet and ask for the points again. This time, I got the full points with no questions asked (only asked for my card to make a photocopy and also my invoices).
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