Their service is the worst kind of service I ever had. The following incident makes me fury just by speaking of it.

Some time back, I called them up to check how much they are charging for grooming for my dog as different breeds cost differently.

They told me that it will be charged at $40 but I have to bring my dog down. I even made an appointment in advance.

On that day, I brought my dog down. After grooming, they told me that it costs $45 but I only brought $40 down as I intends to go home straight after that and I drive. So I told them that I called and they told me it was $40 only.

That guy told me something ridiculous.
He said that the breed of my dog has got different size depends on the country it came from and that different size for the same breed charges differently.
In the first place, he should have tell me this over the phone.

In the end, I told him that I did not bring enough cash so I gave him $40.
He replied something even more ridiculous. He said," Anyway, your dog is very old. Your dog's leg is weak and it is hard for us to groom. We dislike grooming your dog."

Yes, my poor baby is going 20 years old (dog's years). She needs more attention. A dog groomer should not posses such attitudes, I believe. I thought groomers serve all ages/breeds of dogs? So does it means that old dogs do not need grooming?

It is written that they are professional groomer.
Is this what you called service?

After this incident, I no longer bring my dog down instead I got hold of another groomer who is willing to groom old dogs and is happy to do so.
I told my current groomer this incident. He told me that my dog is small for her breed!