I have been visiting this cafe almost twice weekly for the past six months and am keen to register my views.
I have tasted awesome sandwiches at other branches in town but those ordered here tend to lack generosity. The apple crumble is actually quite good. Unfortunately, they do not seem to know how to warm it up on request. Even after several attempts to make known the fact that I want a warm apple crumble, the dessert always arrived only slightly warm on the outside and cold on the inside.
Staff in general do not serve with a smile or cheerful disposition. Very so often, they look jaded with nonchalance.
I remember the first time in the cafe. I ordered a sandwich to eat and another to go. The one that was served on a plate came with chips while the one to go has no chips. Both cost the same. I asked if they could drop a few chips together with the takeaway and I was told in a stoned-faced manner that it was not possible because chips are only served with dined-in sandwiches. Frankly, I was flabbergasted because how much could a few pieces of chips cost when the sandwich was $9.80! It was until my next visit that I realized that chips are sold in packs. I felt that the staff could have handled the last situation better by offering to sell me a pack of chips or charge slightly more for the request. Either way, I would have gone away a happy customer.