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3 TEMASEK BOULEVARD
#02-003/005/007 SUNTEC CITY MALLSingapore
Postal code: Show postal code
Telephone: (65) 6339-6666
Category:
Services » Banks & Hotels
Operating Hours : 11.00 AM - 7.00 PM Weekends : 11.00 AM - 7.00 PM (Saturday)
Personal Advisory Services Operating Hours : 11.00 AM - 7.00 PM Weekends : 11.00 AM - 7.00 PM (Saturday)
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Overall Rating:
109
The Suntec POSB is one of those evening branches in the city area, which provides convenient basic banking services to busy executives like myself which otherwise would not be able to do banking after work. It is also located in a very convenient, visible and accessible area of Suntec City Mall which makes it easy to drop by after dinner or shopping in the area.
But my grouse with the branch is that too few tellers are staffing it in the evening for it to be an effective branch. The queue in there stretched up to about twenty-five people waiting to be served and there were about two to three tellers struggling to move the queue along. In fact, the poor tellers were automatically apologising to each customer they served for the long wait (which by the way, is EXCELLENT customer service/damage control).
The management of the bank must realise that due to the location of this evening branch, there are also a lot of foreign workers, foreign students and tourists who show up to the bank to get assistance with their bank accounts. Like all of us, they work/study during the day so they can only come at night.
Unlike basic deposit/withdrawal services, account services can take up to twenty minutes to sort out. This holds us the rest of the queue and can be very frustrating.
Hope the service improves at this branch, because we really need its services!
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