Theerasak's Latest Review

True Spa (Cuppage Terrace) 

 02 Mar 2010 at 2:01 pm

Like everyone else I went for a complimentary back rub at Ngee Ann and was served by one of the membership consultants. She was very persistent and finally convinced me to sign for a mid-range package. I told her that I was not sure I had altogether that much in my credit card account, so she tried the amount. Sure enough, the transaction did not go through. Without asking, she tried another large amount, which did go through. Then she asked me for another credit card to top up the amount.

I was shocked that she did not consult me on the amount before swiping my card. (for instalments plans, you cannot void the transaction easily as you would for normal purchases)

Never mind.

Subsequently I tried calling her to make an appointment to consume these massages, but was never able to get her, or when I did get her, she was very gruff and uncooperative.

I decided to visit Cuppage instead and I am very pleased with the customer service here. They even call you a few days before the appoin...   [Read more]