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1.4
out of 5
34 Reviews
391A Orchard Road #16-00 Ngee Ann City Tower A
Singapore
Telephone: 67329555
Website:
Category:
Beauty and Wellness » Spas

    Overall Rating:
    » 34 Reviews for “True Spa ” - Beauty and Wellness


  1. kc
     1
       
       26 Sep 2010 at 10:18 pm

    I am also one of the victim of True Spa. I have the same experience as everyone here. I have already filed a case against them in SCT for a refund of the unused session. However their stand is no refund is possible and they are willing to proceed to hearing with full confident that they will win the case. The arrogant look on their representative's face makes my blood boil. Its time we should let everyone out there know that their service really sucks and they never honour their end of the contract nor value their customers at all. If you are willing to be my witness in the hearing, send me an email at ekchiu2001@yahoo.com or text me at 91860467.

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    Rating given:3 stars
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    Comments on this review:
    1. Theerasak
      Theerasak said:
      FYI, Subtle Senses which has taken over their obligations has imposed a lot of new conditions on True Spa customer. (1) can only go to Ngee Ann (2) only one appt per month.
      27 Sep 2010 at 7:32 pm
    2. Theerasak
      Theerasak said:
      Before going to SCT hearing, consult CASE. They will assist you with additional information you may need.
      27 Sep 2010 at 7:33 pm
    3. eisburg
      eisburg said:
      Taka Branch has closed down. What other recourse are available to the customers now?
      02 Oct 2010 at 4:49 pm
    4. 3 more comments »
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  2. Theerasak
     76
       
       27 May 2010 at 9:01 pm

    True Spa (http://www.truespa.com.sg) has been taken over by Subtle Senses (http://www.subtlesenses.com). Not even the courtesy of informing members, or clients who have signed up packages with them. With all the hoo-ha about spas closing and leaving people in the lurch, they should have managed this better. The only notice is on True Spa's website (see above).

    I went down to see them for myself and was assured that SS will honour all TS packages. I am not very convinced, so I am trying to finish my package as soon as possible.

    According to my therapist, many TS staff have indicated that they are leaving because they are not happy (unverified). Whatever it is, it is now actually harder to book an appointment, because according to the receptionist, the therapists will only give them short notice when they are working. True enough, I have been unable to make my next appointment. Sigh.

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    Rating given:2 stars
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    Comments on this review:
    1. Angelbird
      Angelbird said:
      Anyone koe the subtle sense has closed down??
      20 Oct 2010 at 10:55 am
    2. Theerasak
      Theerasak said:
      Give it a few days to see what else transpires. According to website, they moved to Cuppage. See if any othe spa takes over. else time for action
      20 Oct 2010 at 4:31 pm
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  3. Qwe123
     1
       
       05 May 2009 at 10:26 pm

    I was given complimentary back massage and i can bring a friend along. When we reached the outlet @ Cuppage, the sales consultant started to ask questions and even ask if we have any DBS/POSB credit cards. I told him that we would want to try the services before deciding on signing up and do nt want to ans him if we have the cards or nt. He said he wanted to prepare the promotion items to show us. I told him we would prefer to try the service first and I am nt comfortable with this 'process' and do nt like his hard-sell. He proceeded to say since this is the case, we can give the complimentary massage a miss! WTH! Isnt this complimentary? Arent we given freedom of choice? Where was it stated that I have to sign up to get the complimentary svc? In the end, my friend went for the massage. And guess what, after the session, the consultant came over to us and told us to leave!

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    Rating given:1 stars
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    1. chamber
       1
         
         14 Apr 2009 at 6:21 pm

      I think the complains against TRUE Spa not only happend in Singapore. I have the same experience in Malaysia.
      I have joined True Spa since last year May in Malaysia. I have been paying RM300 per month and I am supposed to be entitled to services such as massage, facial etc in my package. However I ended up having to pay other massage centres or visit other places for my massage, facial, manicure to be done, and the IRONY is NOT in True Spa! Does that make sense? I pay this spa RM300 per month but ended up paying extra and forced to go to other places to get my services. Why? Because it is IMPOSSIBLE to get an appointment !!!! I questioned their customer service department as to why all their slots are always full, leaving only those odd honours free, which, a normal working client like me is not able to attend. Their answer (about 1 year ago ) is that they just started their business and thus most of the slots are reserved for “free trial” session to attract potential customer. We as PAYING CUSTOMER cannot help feeling that we are being CHEATED and NEGLECTED. However… 1 year later.. the same thing is still going on .. TRUE Spa is just interested to do sales but not providing services to paying customer who is ENTITLED to good services from them. Once you become a member, you will never get your appointment unless you can plan your appointment 2 months ahead, which is RIDICULOUS and UNACEPPTABLE.
      IF I COULD, I WANT A REFUND, FOR IT WAS THE DUMBEST DECISION EVERTO BE A MEMBER OF TRUE SPA.
      I feel that I’m a stupid consumer and ended up becoming an angry consumer
      True Spa is not interested to solve our problems or attends to our complaints and neither do we get any feedbacks from their management nor from the front desk staff. They will just ignore you.
      I am left with no other option but to “speak up” ! I am resolved to approach their “potential customer” and start sharing my personal shocking and horrifying experiences with them and directing them to browse through reviews posted by other angry and unsatisfied customers in internet before they make the same mistake in signing up the membership program. Of course, the decision ultimately is in their hands, but I cannot stand idly and do NOTHING while others are being duped.
      If you are an angry or an unsatisfied customer like me, please join me. Let our voices make a change, it is our DUTY and our RIGHTS as customers to send our message across to this company make them aware that customers deserved equally the same respect and treatment as other FULL-Paying customers …
      If you are an angry and unsatisfied customer like me please join me.

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      Rating given:1 stars
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      Comments on this review:
      1. Helmet
        Helmet said:
        For the benefits of others in Malaysia, you may wnt to post this in my.yebber.com too
        16 Apr 2009 at 12:17 pm
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    2. tehyy
       1
         
         19 Mar 2009 at 11:33 pm

      i am NOT a Member in True Spa however i have been to their trial Session there….just to share with you people as ..the consultants there are friendly, serving you with fruits and tea, however when i mention that i have read from a news that "some" spa in Ngee Ann City which i forgotten the Name, had been sued recently....the consultant did not admit that it was them...and still ask me which channel did i read or see my news from.... and assure that they will never give that kind of services to the customers..... what a dishonest batch of people...i promise that i will give them an answer soon...luckily, i search for the review of the company before i make any decision...if not i will be the next victim....after i msg the consultant that i will NEVER sign up their package as they are so dishonest....he told me that the outlet in Cuppage is under different management from the one in Ngee Anne City, and he ASSURE that his service to his customer will be different....what’s the point of having different management under the same Organisation!? TO ALL CONSUMNERS OUT THERE! DO NOT TRUST TRUE SPA! Maybe you could try for their trial session for free however NEVER SIGN ANY PACKAGE, just tell them stright to their face that " I AM NOT INTERESTED ! do not waste any time on them! oh ya! something to add on… this consultant bring my friend and I around in their Spa and at the same time introduce all the rooms and facilities to us….as what I read on those previous reviews from Yebber, that you guys cant book any services as their excuses were all fully booked…on that day I went THEY ARE ALL EMPTY, what I see are only those trial customers like me being served at the lounge. The others couple rooms and manicure, pedicure are all EMPTY. I don’t really see any so call members in there….even the rest room was empty…

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      1. disappointed78
         1
           19 Mar 2009 at 3:53 pm

        Hi i'm too sad abt tis True Yoga the first time i agree to sign-up is at UOB centre which frm outside u can see n feel the eargerness to work-out eveything was so perfect even some of the class tat always full atleast i still can use the gym facilities. I've join seen Nov'07 and it started to closed down in march'08 if i'm not wrong. And subsequently i always go to chevron bldg but it's sucks there cos everytime when i make booking for the class i interest, it always full and for other classes it was soo slack..it doesnt make sense.

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        Rating given:4 stars
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        1. pretti05
           1
             
             15 Feb 2009 at 4:22 am

          im glad action has been taken. yes i do agree with the rest of the reviews. they simply cheat ppl money. i signed up with true fitness. So, i went to few of their classes. eventually yoga wasnt my best intrest. so i decided to terminate the package. n in the agreement say if u gonna terminate u had to submit a request form say u wish to terminate, it takes abt 7 days for processing, which i find ridiculous. i mean if ppl dun want then dun want lah. and the charges was something like if terminate u have to pay the first and last mth payment. then to my shock, when came dwn to speak with the manager, she brushes off me, very rude saying like im making trouble with law, and something like i already sign the agreement n its my responsibility of my own action. and she told me i have to pay the full 2yrs package which like cost almost 3k. i mean like, what the hell she talking about?!so i turn into their finance side, hoping for some solution. they resolved my issue somehow so i had to pay about 1.5k instead 3k which is also unbelieveable. i reali had a bad experience, with the managers at pacific plaza was rude, unprofessional, never compromise things. yes, if anyone wants to signup, hell no! trust me u regret it. anyway, its karma has answered

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          Comments on this review:
          1. Jeslyn Tee
            Jeslyn Tee said:
            and they keep calling me saying there's a free trial for me and they gt my number from my friend when none of my friends signed up!
            15 Feb 2009 at 11:12 pm
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