I was given complimentary back massage and i can bring a friend along. When we reached the outlet @ Cuppage, the sales consultant started to ask questions and even ask if we have any DBS/POSB credit cards. I told him that we would want to try the services before deciding on signing up and do nt want to ans him if we have the cards or nt. He said he wanted to prepare the promotion items to show us. I told him we would prefer to try the service first and I am nt comfortable with this 'process' and do nt like his hard-sell. He proceeded to say since this is the case, we can give the complimentary massage a miss! WTH! Isnt this complimentary? Arent we given freedom of choice? Where was it stated that I have to sign up to get the complimentary svc? In the end, my friend went for the massage. And guess what, after the session, the consultant came over to us and told us to leave!

i am NOT a Member in True Spa however i have been to their trial Session there….just to share with you people as ..the consultants there are friendly, serving you with fruits and tea, however when i mention that i have read from a news that "some" spa in Ngee Ann City which i forgotten the Name, had been sued recently....the consultant did not admit that it was them...and still ask me which channel did i read or see my news from.... and assure that they will never give that kind of services to the customers..... what a dishonest batch of people...i promise that i will give them an answer soon...luckily, i search for the review of the company before i make any decision...if not i will be the next victim....after i msg the consultant that i will NEVER sign up their package as they are so dishonest....he told me that the outlet in Cuppage is under different management from the one in Ngee Anne City, and he ASSURE that his service to his customer will be different....what’s the point of having different management under the same Organisation!? TO ALL CONSUMNERS OUT THERE! DO NOT TRUST TRUE SPA! Maybe you could try for their trial session for free however NEVER SIGN ANY PACKAGE, just tell them stright to their face that " I AM NOT INTERESTED ! do not waste any time on them! oh ya! something to add on… this consultant bring my friend and I around in their Spa and at the same time introduce all the rooms and facilities to us….as what I read on those previous reviews from Yebber, that you guys cant book any services as their excuses were all fully booked…on that day I went THEY ARE ALL EMPTY, what I see are only those trial customers like me being served at the lounge. The others couple rooms and manicure, pedicure are all EMPTY. I don’t really see any so call members in there….even the rest room was empty…

im glad action has been taken. yes i do agree with the rest of the reviews. they simply cheat ppl money. i signed up with true fitness. So, i went to few of their classes. eventually yoga wasnt my best intrest. so i decided to terminate the package. n in the agreement say if u gonna terminate u had to submit a request form say u wish to terminate, it takes abt 7 days for processing, which i find ridiculous. i mean if ppl dun want then dun want lah. and the charges was something like if terminate u have to pay the first and last mth payment. then to my shock, when came dwn to speak with the manager, she brushes off me, very rude saying like im making trouble with law, and something like i already sign the agreement n its my responsibility of my own action. and she told me i have to pay the full 2yrs package which like cost almost 3k. i mean like, what the hell she talking about?!so i turn into their finance side, hoping for some solution. they resolved my issue somehow so i had to pay about 1.5k instead 3k which is also unbelieveable. i reali had a bad experience, with the managers at pacific plaza was rude, unprofessional, never compromise things. yes, if anyone wants to signup, hell no! trust me u regret it. anyway, its karma has answered

Its not a surprise to me when I read the papers on the complaints made against True Spa. I am also a member and was unhappy from my first booking. The spa is meant for a place to relax and de-stressed but they stressed you up from the time you signed the dotted line.

You are lucky to get thru the tel. line and even luckier if you get the appointment on the date/time of your choice. They will tell you its fully booked but you will note that the reception areas are filled by those trial customers. The moment you signed up as member, you are consigned to the waste bin. It seems they are more inrterested in signing on more and more members than to keep existing customers.

True spa must be doing very well as evidenced by the recent expansions. Membership fees upfront and in most cases exasperated customers will drop out without completing their full courses.

The owners comes from a very prominent family and its sad if its built on such business model.