True Spa

from this web, we all face the same problem, no one answering the main line. what i did was before my treatment on the day itself, i will book for my next treatment at the front desk and Get them to comfirm my appt after i finish my treatment on the day itself before i leave the place because understand the cso at front desk has to answer phone calls, check slots, booked appts, comfrim appts, call therapist for trt, check some of the mbr's balance's, have to remember where we sit at (that why i dun keep changing sit) and etc. you will know all this just by standing at the front desk for 15mins. i once heard a mbr book the appt at front desk saying her hydro must be warm more to hot than cold, massage req one of the therapist and massage oil that she wanted and she perfer the room near somewhere ,it took so much time cause i'm behide this lady to book for my appt too. the phone keep ringing the ppl keep coming. this is why i give them time to booked for me after my one and half hours of trt. i guess they are trying.

I have signed up Truespa sessions since 2007 and as all the others unable to book the sessions.

When I finally did, I can only get the massage but the come along hydrobath/footspa is fully booked. Since it is already so hard to get the massage session, there's no way that I will give up by "hardearn" massage booking. So now I have alot more hydrobath/footspa sessions than my massage. I tried to change those extras hydrobath/footspa sessions to other services but was told by my consultant that their policy do not allow that even if I speak to higher authority.

Any1 facing this problem too?