Sakae Sushi (Parco Bugis Junction)

I had a really hard time at dinner last night at this Sakae Sushi outlet. Not that I have not patronized this outlet before since my schooling days but this time round they really did manage to piss me off really badly.

Despite the many improvements such as new installation of IPADs instead of using PCs to present their menu and the quick response online DIY ordering system, not to forget the new dining furniture and a spanking new menu, all of these goes down the drain when service gives a bad name.

So this is what happened... At 8pm last evening me and my pal decided to have dinner at Sakae sushi, despite hurling 2 huge backpacks, we were shown to a face to face twin sitter, as I noticed my pal had a difficult time placing her backpack, i asked the lady staff (Management trainee) if we could move to a larger seat inside the restaurant and her reply was "Its FULL, There's NO MORE SPACE" and yet i saw many empty tables inside. So i asked her if she could bring a chair for us to place our bag packs and her reply was no, you could place it near the entrance where the counter was. I was thinking..."*excuse me... this is my bag pack, not a baby stroller". So she took our order and walked off leaving us uncomfortable and crowded. Shortly i noticed, there are bags of merchandises and bag packs on the floor along the walkway of our stretch of table by customers sitting in similar seats as we were. I mean isn't it more dangerous for these hazards to be placed on the walkway while your staff is serving hot soupy food. I mean somebody could trip and fall and not to mention the sharp edges of the furniture there.

Not all our food arrived and we wanted to browse for more, check our orders and order on the IPAD, however the IPAD is not working properly. We checked our orders and its empty, perhaps because we didn't order anything on the pad but we can't scroll the menu and it just kept being stuck on one screen and we can't seem to get anybody's attention to hand us the menu. While we finally managed to get the attention of another male staff (associate) to hand us the menu and refill my cold green tea, we waited more than 10 minutes for it. Even after sending a HELP notice on our IPAD, we still didn't get helped. So my pal just stood up and stroll over to the counter to get the menu OURSELVES and REFILL MY COLD GREEN TEA OURSELVES. Even when the staffs noticed what we are doing, they did not even approach to take over or assist us in SERVING OURSELVES.

I noticed the male staff (associate) who was supposed to be bringing us our menu and ice green tea was just walking around aimlessly not doing anything in particular and some simple cashing duties, we were just utterly disappointed.

We like Sakae sushi... Even though our favourite items are off the menus and the prices increased through the years, we have been an avid supporter of this sushi restaurant chain, matter of fact we even got their membership card because we have always been dining there, but this time round, they really did it for us. We are Sad and Disappointed to be treated this way. We have been to other outlets such as Harbourfront, Bishan Junction 8, etc and service is pretty good and food came as ordered as well.

So in summary, we guess the management for this outlet is not passionate enough to manage this outlet properly. The staffs that were bringing out the food from the kitchen were efficient yet those with a huge tags that are stationed near the entrance are not doing their jobs well.. Its irony right... I thought the higher you go, the more professional you get? Please rethink your service.... We left halfway through our meal because we just couldn't take it anymore.