Hi everyone, I had my fair share of nonsense from those salesgirls @ Sense Boutique too! I always wondered @ the back of my mind what their management was thinking about when they set up a retail chain. The only impression I had about them was poor service or even, NO service!
Last week, I went to Sense at Century Square to get a skirt that ran out of my size but was persuaded to try it on. And true enough, it wasn't my size becox that skirt dropped below my hips & it wasn't even hipster style. It was like wearing someone else' clothes. I asked the salesgirl if she had it in S, she avoided answering & kept telling me that the skirt looked ok on me.
My patience was used up & I snapped at her, asking her if she HAVE it or NOT. Then, she told me that the S size was sold out.
And she suggested that I purchase the M-size & tie the skirt to my waist. For looking like bucks-bunny in a gunny sack?! Their service makes me puke!
It's true that Sense management need to improve the sales girl's customer service attitude. after viewing so many comments, i agreed that this is not just happen to only one outlet , but is all over the Singapore Outlet.
Recall back, few years back, i have a bad experience with this shop. I really do not like to pants material. i told the sales girl i got to think twice before make the payment! the sales girl replied me back that "Please do not be so stingy"!
During that moment, no room for me to think further, i immediately left the unpaid goods over the cashier, without saying a word, i stepped out the shop. From there onwards, never stepped into the outlet again at Century Square!
I believed this is the matter of training management from their HQ. In order to further sustained the customer, they really need to improve it!
Barbette said: I definitely think that it's to do with the mgt who endorses such behaviours. it's $ that they care abt, not whether customer is happy or not. 22 Nov 2008 at 11:56 am
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Overall, i find that sense's SA (Sales girls) are hard sell thier products even though the clothes dun look good to u, they would just said, nice, you look great! Last mth i went to Sense in Century square and tried a blouse, as usual, the SA will say nice! but i find that it is a little bit bigger for me, so i request to try S, but the SA just answer me there is no S size for this blouse. however, i still bought it in M Size. the following week, i went to sense in citylink, i saw the same blouse with S hanging there, means there is an S size and i believed Century's branch has sold off. i find that they are not honest on it and they just want to sell off regardless the clothes can fit you in or not. Then at the same time, I bough a skirt in citylink branch, the SA also push me hardly to buy, beside said nice to you, they will add on: this material dun need to iron, (Reason: I said dun want to buy cos I lazy to iron), but in fact, its need ironing. (I bought and try liao).
Lastly, I fully agreed with Edenstrauss’s experience in whitesands’ branch. Their SA are really show thier sour and long face to u if u dun buy their clothes.
I am quite disappointed with the Sense Boutique and think their management really have to look into their SA selling skills.
I visited the Whitesands outlet yesterday to browse for a high-waisted belt and the service wasn't great at all.
The salesgirls would hard-sell the product even though it doesn't match my dress at all. And when I told them that I would think about it and thank you, the sales girl was trying very hard not to snap at me. Their faces were so sour & looooong...
The Hougand Mall outlet: wasn't interested in serving me when I was garbed casually in T-****, bermudas & flip-flops. I subsequently ventured in a second time, but branded all over in LV, Gucci & Chanel with my hair all done up as a high-society belle. And guess what? I was served like a queen right till my exit out of the shop even though I didn't purchase anything from the store!
What makes these sales girls think that only tai-tai are good enough for their boutiques? They're not even from the high-end fashion industry!!! I supposed that their attitude & selling techniques stem from the company's work culture.
I went to Sense boutique at Lot 1 Shopping Mall earlier this week, the sale assistants are not bad as they greets you when you entered the shop and also explained the design to you.
But when i saw a knitted dress and asked whether there is any sizing. One of the sale assistant replied that the dress is free size and asked whether i would like to try on.
One look at the dress size and i already know that even though i can fit into that dress but it will look very ugly, thus i replied to her "No, because there is no sizing".
As i turned around to hang back that dress, i heard that sale assistant made a very insulting remark behind my back, saying that even if there are sizing available, i might not be able to fit into the dress!........ I'm wondering why in the first place she is asking me to try that dress at all....
This is my first time went into Sense boutique at Lot 1 Shopping Mall and very sad and disappointed to receive this kind of service from them.
claud said: I get the same treatment too at other places. At one look I know obviously I wouldn't be able to fit into, but the salesgirl insisted I try it on! Ridiculous. 04 Jan 2008 at 2:48 pm
Jeslyn Tee said: yeah~when u try it on, they will start psycho-ing u to buy even if it doesn't look good! 04 Jan 2008 at 3:23 pm
eneri17 said: their service is bad. i bought a pant at their hougang outlet. The pant need to be alter cos the length is too long. When i collect my pant & went home to try. guess wat..they actually the wrong size 09 Mar 2008 at 11:37 pm
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I went with a friend to Sense boutique at citilink last week. The sales gal service is not too bad... everything is PERFECT until I pay for my clothes. I bought 3 pcs of apparels and I was talking to my friend while making payment. The sales gal conveniently chuck in the "display" item into a bag and gave it to me instead of getting me a new piece. I went home happily with my purchase but shocked to find that I got the display piece instead. I am positively sure that I got the display piece as firstly, the button is abit loosen (noticed that when I was trying on the pants) and secondly there is not extra button attached to the label.
I called up the boutique the next day to enquire and gets more infuriated when I realised that they actually have new piece of the pants that I bought. When I went there for the exchange (on the next day of purchase), the 2nd piece which is probably the display piece as well, has already been altered (with immediate effect after my purchase!!!???) I was told that the 3rd piece which is a skirt is to be ordered from the head office. Not sure whether to believe them or they send in the display skirt to alter as well...
I am quite disappointed with the Sense Boutique as I always thought they are very professional in their service.
Overall Rating:




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6 Reviews for “Sense” - Shopping
Hi everyone, I had my fair share of nonsense from those salesgirls @ Sense Boutique too! I always wondered @ the back of my mind what their management was thinking about when they set up a retail chain. The only impression I had about them was poor service or even, NO service!
Last week, I went to Sense at Century Square to get a skirt that ran out of my size but was persuaded to try it on. And true enough, it wasn't my size becox that skirt dropped below my hips & it wasn't even hipster style. It was like wearing someone else' clothes. I asked the salesgirl if she had it in S, she avoided answering & kept telling me that the skirt looked ok on me.
My patience was used up & I snapped at her, asking her if she HAVE it or NOT. Then, she told me that the S size was sold out.
And she suggested that I purchase the M-size & tie the skirt to my waist. For looking like bucks-bunny in a gunny sack?! Their service makes me puke!
Never going into their shops again, Never Ever!

Jeslyn Tee said:
Barbette said:
Login to add your comment. Or, Register for an account now. It's free!I think you should review where u are commenting
22 Nov 2008 at 4:31 pm
ok thanx, jux wanted 2 add on to what yebber user "star" said.
22 Nov 2008 at 5:24 pm
It's true that Sense management need to improve the sales girl's customer service attitude. after viewing so many comments, i agreed that this is not just happen to only one outlet , but is all over the Singapore Outlet.
Recall back, few years back, i have a bad experience with this shop. I really do not like to pants material. i told the sales girl i got to think twice before make the payment! the sales girl replied me back that "Please do not be so stingy"!
During that moment, no room for me to think further, i immediately left the unpaid goods over the cashier, without saying a word, i stepped out the shop. From there onwards, never stepped into the outlet again at Century Square!
I believed this is the matter of training management from their HQ. In order to further sustained the customer, they really need to improve it!

Barbette said:
Login to add your comment. Or, Register for an account now. It's free!I definitely think that it's to do with the mgt who endorses such behaviours. it's $ that they care abt, not whether customer is happy or not.
22 Nov 2008 at 11:56 am
Overall, i find that sense's SA (Sales girls) are hard sell thier products even though the clothes dun look good to u, they would just said, nice, you look great! Last mth i went to Sense in Century square and tried a blouse, as usual, the SA will say nice! but i find that it is a little bit bigger for me, so i request to try S, but the SA just answer me there is no S size for this blouse. however, i still bought it in M Size. the following week, i went to sense in citylink, i saw the same blouse with S hanging there, means there is an S size and i believed Century's branch has sold off. i find that they are not honest on it and they just want to sell off regardless the clothes can fit you in or not. Then at the same time, I bough a skirt in citylink branch, the SA also push me hardly to buy, beside said nice to you, they will add on: this material dun need to iron, (Reason: I said dun want to buy cos I lazy to iron), but in fact, its need ironing. (I bought and try liao).
Lastly, I fully agreed with Edenstrauss’s experience in whitesands’ branch. Their SA are really show thier sour and long face to u if u dun buy their clothes.
I am quite disappointed with the Sense Boutique and think their management really have to look into their SA selling skills.

genesis said:
Login to add your comment. Or, Register for an account now. It's free!Sense really needs to improve and make better sense.
29 Jul 2008 at 1:53 pm
I visited the Whitesands outlet yesterday to browse for a high-waisted belt and the service wasn't great at all.
The salesgirls would hard-sell the product even though it doesn't match my dress at all. And when I told them that I would think about it and thank you, the sales girl was trying very hard not to snap at me. Their faces were so sour & looooong...
The Hougand Mall outlet: wasn't interested in serving me when I was garbed casually in T-****, bermudas & flip-flops. I subsequently ventured in a second time, but branded all over in LV, Gucci & Chanel with my hair all done up as a high-society belle. And guess what? I was served like a queen right till my exit out of the shop even though I didn't purchase anything from the store!
What makes these sales girls think that only tai-tai are good enough for their boutiques? They're not even from the high-end fashion industry!!! I supposed that their attitude & selling techniques stem from the company's work culture.
Login to add your comment. Or, Register for an account now. It's free!
I went to Sense boutique at Lot 1 Shopping Mall earlier this week, the sale assistants are not bad as they greets you when you entered the shop and also explained the design to you.
But when i saw a knitted dress and asked whether there is any sizing. One of the sale assistant replied that the dress is free size and asked whether i would like to try on.
One look at the dress size and i already know that even though i can fit into that dress but it will look very ugly, thus i replied to her "No, because there is no sizing".
As i turned around to hang back that dress, i heard that sale assistant made a very insulting remark behind my back, saying that even if there are sizing available, i might not be able to fit into the dress!........ I'm wondering why in the first place she is asking me to try that dress at all....
This is my first time went into Sense boutique at Lot 1 Shopping Mall and very sad and disappointed to receive this kind of service from them.

claud said:
Jeslyn Tee said:
eneri17 said:
Login to add your comment. Or, Register for an account now. It's free!I get the same treatment too at other places. At one look I know obviously I wouldn't be able to fit into, but the salesgirl insisted I try it on! Ridiculous.
04 Jan 2008 at 2:48 pm
yeah~when u try it on, they will start psycho-ing u to buy even if it doesn't look good!
04 Jan 2008 at 3:23 pm
their service is bad. i bought a pant at their hougang outlet. The pant need to be alter cos the length is too long. When i collect my pant & went home to try. guess wat..they actually the wrong size
09 Mar 2008 at 11:37 pm
I went with a friend to Sense boutique at citilink last week. The sales gal service is not too bad... everything is PERFECT until I pay for my clothes. I bought 3 pcs of apparels and I was talking to my friend while making payment. The sales gal conveniently chuck in the "display" item into a bag and gave it to me instead of getting me a new piece. I went home happily with my purchase but shocked to find that I got the display piece instead. I am positively sure that I got the display piece as firstly, the button is abit loosen (noticed that when I was trying on the pants) and secondly there is not extra button attached to the label.
I called up the boutique the next day to enquire and gets more infuriated when I realised that they actually have new piece of the pants that I bought. When I went there for the exchange (on the next day of purchase), the 2nd piece which is probably the display piece as well, has already been altered (with immediate effect after my purchase!!!???) I was told that the 3rd piece which is a skirt is to be ordered from the head office. Not sure whether to believe them or they send in the display skirt to alter as well...
I am quite disappointed with the Sense Boutique as I always thought they are very professional in their service.
Login to add your comment. Or, Register for an account now. It's free!