Swensen’s Cafe Restaurant (West Mall)

Dear Sir/Mdm, Good evening, i celebrated my Birthday Dinner at Swensen's West Mall (dated 12/09/2011 time 20:10hrs~21:00hrs) everything was perfect in the beginning, until the last order while having FireHouse ice-cream Birthday. The crew named "Fauzie" was not so friendly, he served us without a smile and walk away. I was not disturbed by his guesture. Again he did not served us with spoons. Again i call him as he was merely serving near our table. He glance his eyes in unfriendly manner while taking a spoons by slamed on our table WITHOUT any layer of basket. When he slammed the spoons , he just turned around and walk off. I got his attentions and was disturbed. Since then i observed him,he likes to bossed around with another crew, he walk to and fro like a swensen's Model. I event notice there are customers waiting,.he event showed Stop Hand Sign in body language to wait instead of verbal to the customers. My friend cool me down as commented he look down on us,.as if we are foreigners. Facts, we looked like foreigner, yes we do. Appearancely Indonesian Chn or Philipino, yet we served our nations as Singaporean! We paid for the SERVICED TAX!! and yet we got that kind of services. Is Swensen's are desperate for manpower until the crew was not train as we was served by their rudely crew like Fauzie and still paying for the Serviced Tax?? I might have stop myself from going to Swensen! But i'm not stopping myself from sharing to others. It's really spoilt by the serving instead of the food. Shouldnt hire him.

Swensen's the name that all are us are familiar with, the place that is famous for its ice cream. Swensen’s a household name in Singapore, the trademark tiffany lamps for relaxing meal comes into mind when we used to think of Swensen’s. Nowadays, we are always hearing people say how Swensen’s food has decline and was not as good as before, but I decided to give a Swensen’s a try because the promise of its newly launch menu, which Swensen’s claim that it is their biggest & tasiest menu ever, with a additional 27 new dishes added, and 21 ice cream sundae and drinks. Oh boy was i proved right by what people say, Swensen’s really on the decline.

Went to Swensen’s Cafe Restaurant @ West Mall with my bro since i just wanted a quick and simple lunch. Upon reaching the place, we waited a while outside for someone to attend to us, but none came. So we took our own initiative to enter the place, then a waiter finally “notice” us and bring us to a table. We browse through the “new” menu and made our orders

Swensen’s all time favourite, Fish & Chips ($12.90) I though this was quite ordinary here, nothing special about the fish nor chips, and at that price, i guess i will be better off having a fish & chips at a hawker centre. 2 out of 5

BBQ Half Chicken ($13.90) the portion doesn’t really look like it is a half chicken, the chicken was okay really, but thats not really what you will except to find it at a restaurant with the price tag and the portion. 2 out of 5

Well, you can’t say you have been to Swensen’s if you didn’t have ice-cream can you? Swensen’s Banana Spilt ($7.60) - strawberry, chocolate, vanilla ice cream drenched with chocolate fudge, strawberry and pineapple toppings, fresh banana slices and almonds. The ice cream was pretty decent i guess, maybe Swensen’s should stick to what they are best at, doing ice cream. 3 out of 5

Total damage was $40.49 for 2 person. In conclusion, for all the things that Swensen’s new menu promise, it doesn’t work. I’ll be hard-pressed to find the positives of Swensen’s , lets see, convenient with 20 branches around island-wide? Nah, thats not the main reason for dining in a restaurant, cosy and comfortable booth seats? Their seats are’nt really cosy, and besides most of the restaurants nowadays are trying to make their place as cosy and comfortable as possible. Good for ice-cream? Mayb, but then again, more and more ice-cream places are coming up, think Ben & Jerry, Island Creamery and many more. Thus i won’t be going back to Swensen for the foreseeable future, unless someone is giving a treat : )

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