I used to have to travel an almost one hour journey from my home in Upper Bukit Timah all the way to Tampines, just to get my hands on Uniqlo products. So it was extremely welcome news when Uniqlo opened their Ion branch the year before.
I like that this store has a wider space spanning two storeys, as this makes the shop more organised (the female and male clothing lines are on different floors) and the shopping experience more comfortable.
Over here, the staff are extremely helpful, and their greetings although slightly robotic, make shopping here pleasant. However, I did experience a couple of mishaps in which the staff did not know where to find a certain product, and I had to look for it on my own.
One incident also stands out in my mind. It was around closing time, and my mother and I went to the counter to pay for our purchases. Next to us were two young men in their 20s. The girl serving us at the cashier told us that there were no more small carriers (we had bought very few items), and gave us a large bag. We were okay with this, until we saw the two young men getting a slightly smaller carrier. When we enquired about this, the girl simply said "It's the same size" though it was obviously untrue.
That incident aside, I think Uniqlo is one of the best shops, in terms of service.