Whatever the bad points you guys mentioned are all very true.
Very disappointing service. Slow response. Left my number and they never call back. After a long wait, I decided to call and ask again but no one answered again. **** up service. Poor communication between the helpdesk and technicians. There is once the appointment is fixed on saturday 2-4pm but the technician never came. Monday I called them the helpdesk said not sure why technician never went down. The technician said no work order issue to them, really I dunno what to say. Wasted my whole saturday waiting for them and they never came.. Bloody hell!
Okay, let's talk abit more on my aircon problem. It happens after less than 3 months! Can you believe it?
We turn on the aircon around 10pm every night. At around 5am the aircon will give noisy noise. The stupid technicians came to my house, asked me to reproduce the noise for them although I told them it only can be reproduced after switch on for few hours! I think they are god damn dumb! Also asked me to record the noise. Although I have recorded down the noise they said they cannot hear anything.. I think they act deaf!
Anyway, different technicians came down over a few months, They change fan motor, PCB board, put insulating tape behind the unit because they said my wall is not flat (bullshit in my opinion!) and try all sorts of pattern. I no need to pay for anything because I paid for 1 year service. But the problem still cannot be solved! After many months of torturing, I demand them to replace it with new unit.
Days after replacing the new unit, the problem come back again. I am going to change to Mitsubishu and warn all people not to buy Fujitsu aircon!
Service is slow and bad. Ask to service air-con not cold. Have to wait 10 days to come to check. After checked, was told that the 2/3 way thermistor need to change. Changed and paid total $214 including transportation. $80 for transportation that was so expensive. The parts was guarantee for 3 months. Not even 3 months the same problem happen. Different technicians came to check but within a few hours the problem came back again. Now instead of solving the initial problem, were ask to change & pay more parts which said to be faulty. If again the other parts are changed & still the same problem, when is going to end. End up keep paying for more excuses for parts exchange. Ask the Service girl what happen if the same problem happen. Answer was parts wear & tear, no guarantee. So funny, so after change parts again, next day problem again. You have to pay & pay.
I bought the system 3 fujitsu air-con in 2008 and problem surfaced within a year. It's probably not the fault of the brand but rather the instalIation. With the one year warranty, the serviceman from Winfinity came and replaced the gas which was supposed to last for about 3 years. Unfortunately, in less than a year, there's gas leak and my air-con was not cold again. I called Winfinity Pte Ltd. but a lady connected me to someone who did not answer the phone. On my second attempt, she told me to leave my number and she'll get someone to call back. After a long wait, I decided to call and ask again but she never answered my call. What kind of service is this? Trying to shirk the responsibility by avoiding to pick up calls?
my mother and i went to courts and got a fujitsu system 4 end of may this year, making an appointments for both site survey and installation dates.
fujitsu (winfinity) failed to make the appointment dates for both. however, we could understand this because the weather has been hot these past weeks and demand for aircon should be higher. although fujitsu failed to make it for the original appointment, a site survey was still done in early june.
however, we had some disagreement over the additional cost for the installation of the aircon. we were asked to pay an additional $900 to pay for the installation which was supposed to have come together with the units purchased from courts. either this, or to use back the old pipings which came together with our home. but doing this, we would not only lose the warranty that came together with the purchase, we would still have to pay an additional $230.
we've emailed both futjitsu or courts to help us settle this problem but until today, we are still waiting for both to reply. it is already coming to the end of june already. we don't know why both reputable companies can take so long to solve this matter. is it any wonder why we feel disappointed with the service from both courts and fujitsu?
I've just installed a Fujitsu aircon at my new home. It's great! It relieved my sinus. My mum's place is using this brand for 5yrs already, so far so good.According to her, service is quite prompt. So i went to the agent (winfinity) showroom and their friendly staff recommended me the plastream. They even made an appointment with me at my home so that they can see where to install and what size capacity to use at my place. Overall, i quite like their service so I've signed up for service contract with them. I think I still trust agent more.
Very disappointing service. Slow response. Regret very much
buying the Fujitsu air-con. It broke down suddenly in less than a yr's time since the installation. Winfinity refused to send people down to fix it immediately giving excuses that they have too many appointments. My appointment is dragged until 5 days later. I was enraged to learn from some technicians in the field that Fujitsu air-cons are so lousy that they always give problem and are extremely unreliable. I used other brands before and none of them gave me any serious problems even without regular servicing.
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