An Aussie brand
i shopped at the somerset store and the staff that was incharge of the fitting was extremely rude and very arrogant. i wanted to complain to the management about a very bad service happened to me yesterday. he was a malay wearing spec. i was trying some clothes and there was no queue, i understand their SOP that only 4 garments allowed and so i followed it, what i dont like was how the way he talked to me like i need to queue again to try the other pieces and it was like no one trying at all that time! so i need to go out again with those four pieces i tried and he approached if im going to take it all i said no i need to try the other things first,, and he bluntly told me that "so u cannot bring it back to th fitting room", told him i know. i went back to FR and tried the other items. after i finished i wanted to choose which those items i like so i put it on the table and this guy told me infront of other customers that i couldnt put the clothes on the table!! Common' how can i checked which one i like and where am i going to put it! everything there seems like "YOU CANNOT"!! and worst its like scolding me infront of other customers.
At the counter, while paying this guy came to the counter and talked to the cashier in a MALAY language so told them that i know what they talking about and they shouldnt tell that infront of me. I can tell that he s saying something bad based on their actuation n body language..
I swear i will never ever go to that store anymore.
No customer service - rude staff.. i wanted to return my item actually!
Like their plain tanks, shorts and selected chiffon tops...an affordable place to get basics for my daily wear. Used to get alot of their flats but not lasting, the sole start to peel away after like 2 months?! Well what u pay is what u get, i just throw them out n get a new pair.
Can be quite a pain pushing through the racks of clothes with uber load music blasting away in most cotton on shops. The racks are always stuff to the max and pretty difficult to look for sizes without having to shove and push the hangers, hence resulting in messy display most of the time.
I will just pop in the stores if anything catches my eye or if i have something in mind to buy. Otherwise, i won't want to stay long in the shop to browse as it is too hectic & annoying with load music! Customer service is average only and i do encounter some staff with unfriendly attitude.
Do hope they will improve on the customer experience in the shops with neater & 'browser friendly' display as well as better customer service.
I was shopping in cotton on somerset branch yesterday may 19, 2011 the staff name nash who work in the fitting room was so rude and extremely arrogant.he doesnt care about good customer service at all,he even disrespected us and wanted to engage in a fight.we were looking for the manager but he was not around,and we had nobody to complain about this rude staff. I would not recommend to shop in this branch to anyone visiting singapore, i hope cotton on australia will look at this matter..after all your product has good value but onlly arrogant and rude staff .
'COTTON ON' SINGAPORE SERVICE STAFF SLAMMING DOOR AT CUSTOMER
I was shopping at Anchorage Cotton On yesterday and the service staff were extremely rude.
Was charged for a piece which I have rejected before payment. Ended up I wasted my time waiting for refund.
Without any sign of apology, what made it worst was that they asked you to wait there while there is a 2nd computer next to it. 2 of the cashier then slowly took their time to serve at a same customer till 5 mins later I got to remind them. They then took their own sweet time to scan the tags and it was even more annoying that after wasted my time more than 10 mins standing at the counter, then they 'surprising' realised that my data is needed for keying in. Instead of proceeding, they quit the process and restart the whole process on the 2nd computer which by the first place they could do so instead of 2 serving the a paymt.
To make the matter worst, the cashier at the 2nd computer asking me in a harsh and impatient tone about my data. Why is Cotton On staff treating client requesting for refund so badly?! Especially it was a mistake done by them and instead of apologize causing me inconvenience, they have treated the customer as trouble maker.
When I confronted the cashier of her unethical service and asked for her name ; she simply turned and walk away and slammed on the door behind the counter so loudly. There are at least 20 customers in the shop then and there is a couple even offer to be my witness and left me their mobile no.
The merchandise is now on their hand, receipt also in their hands and no refund was made.
Singapore has been ranked as one of the country who are not giving quality service are mainly due to employer like cotton on who give no proper training & monitoring to their front service staff and damaged the image which their head office is paying thousands or even millions to project.
Just across the shop, praises are to be given to Giordano Anchorage - though is only a girl who looks quite inexperience, but the willingness to look at you in the eyes and assist a few customers at a same time, the smiles on her face is definitely worth a million to the Giordano.
I'm not particularly into this brand- except for their shoes :) Although the soles are paper-thin, hey, what do you expect for something so affordable?! :) I like this plain flats and the flip flops you get at $5 with any purchase. Those flip flops are as good as any Havaianas or Ipanema types, and it is way cheaper.
I don't really like shop at this particular branch because the music is especially loud! (compared to other branches I've been to) and it can get annoying. Also, the layout is such that sometimes you have to squeeze in between to, say, get an item from a shelf.
Other than that- Great clothes for those on a tighter budget!
Seriously, WAIT FOR THEIR SALE if you want to get anything from Cotton On.
When they hold a sale, man, it is really a sale. A lot of their clothes prices are marked down by a lot, some up to 50%!
I think that their clothes are quite comfortable, although the fabric is quite thin, it's soft and comfy!
The shop wise, i must say that it is ALWAYS crowded. The clothes are always messed up (by the shoppers) so it will be difficult to actually enjoy shopping in there. But if you're looking for something cheap yet comfortable, tolerate the crowd and you'll get your reward=)
Does not have a good impression, looks like my room when i do not clean up for week. All the racks are filled with overflowing clothes. Crews are shouting away. Climbing here and there! It just too messy!!
Material of Clothes
I had a polo tee and shirt from there, it is just okay! But the berms and shorts there looks abit thin and fragile! So just a little suggestion, if you are not the gentle sort, please do not buy the berms. They definitely does not look that durable at all.
Last of all, i feel that they should just stop stocking up like every 5 minutes! It is really irritating.
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