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2 Orchard Turn, Ion Orchard
#03-25Telephone: (65) 6733-9300
Category:
Beauty and Wellness » Spas & Massage
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1
I just returned from a massage session at Estheva Spa at Raffles Hotel Arcade. It was a less than stellar experience, considering the prices that they charge. And I have been to many spas. First of all, it was not explained to me clearly that they charge 50% of the entire bill when you make the booking (this is extremely poor form in my opinion, and this policy is NOT listed on their website), so that already annoyed me. Secondly, as I was changing, my therapist knocked and asked if I was ready, to which I replied "No, I need a few more minutes". She then tried to open the door and I had to hold it shut. Seriously, which part of "I need a few more minutes" did she not understand? Thirdly, I understand that oils are used during the massage, but I usually get offered the use of a shower to wash the stuff off after. This was not the case here. My clothes now have oil on them. I can go on (like how they have no bathrooms IN the spa.....hello?!), but I will just point out that if an establishment is going to charge over $200 for their services, they have to step up their services and present a more professional facade. The icing on the cake was then I had to wait while they figured out how to reverse the charges on my card they made WITHOUT my approval. Will not be back.
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264
Had the chance to try out this supposedly good spa thanks to a $100 gift voucher give to me. I looked at the menu online and decided to try the Shiatsu massage (60mis for $117 after GST) as I've never tried it before.
I emailed the spa to check for availability but the slot I wanted was not available so I replied to ask about another slot - and was met with silence. There was no reply. I waited for a few more days before sending a chaser email, to which a lady called to confirm my booking.
I reached just about on time for my treatment on a Sunday late afternoon and was impressed by the entrance and the waiting area - all very posh and grandeur looking.
I was asked what drink would I like by the receptionist and asked to take a seat to wait for my therapist to be ready. I was also given a customer form to fill in but no one came to collect it after that, so I just left it on the table.
My therapist led to me to the room after changing my shoes just after the waiting area. The room had very poor lighting, or the lack of it. My eyes didnt have the chance to adjust properly before my therapist mumbled something and left the room.
I looked around and saw 2 towels and 1 bathrobe on the bed - and was left to my own devices to figure out whether I should wear the robe or what. There was also no disposable undergarment which massages places usually provide but luckily I spied one supposed left stranded on another table.
Shall not comment too much on the massage itself but let me instead look at overall experience.
Pros - a really quiet spa away from the crowds - heated massage bed - the therapist executed firm strokes and asked at the beginning if the strength was okay. - no hard selling after the treatment - no 'stealing' of treatment time as some other places tend to do
Cons - no personal touch - no sense of being pampered at all which I would expect if one were to pay for the original price - no washroom inside the spa itself which I find very annoying.
To conclude, the original price is too pricey and definitely not value for money. To charge more than $100 for 1 hour, they have to be alot more than this.
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