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2.8
from 1 to 5
501 Orchard Road Wheelock Place
#05-08ASingapore
Postal code: Show postal code
Telephone: (65) 6220-6948
Website: www.phytohairspa.com.sg/
Category:
Beauty and Wellness » Hair Salons
Operating Hours Mondays to Fridays : 11:00am - 08:30pm Saturdays & Sundays : 10:30am - 07:00pm Public Holidays : 10:30am - 06:30pm
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Overall Rating:
1
The spa was totally empty except for me. Was disturbed to overhear conversation btw 2 staffers. They were discussing how one staff mis-diagnosed a customer the day before and prescribed the wrong treatment! They offer earphones for TV but not hygenic because the earpiece is recycled. Also I have colored hair and the UV thingy they used on me ended up lightening my hair color alot.
On the whole, the experience was one I dun care to repeat. No privacy and noisy. They also dun change you into a robe and got some oil stains on my top after the massage. The receptionist was also very pushy about me signing a package. On top of that, they asked me to top up money for some Japanese mask that was not Phyto... makes u wonder what other substitutes they make during the treatment.
Overall the place is not what their adverts promise.
Login to add your comment. Or, Register for an account now. It's free!which outlet did u visit? Wheelock's or taka?
27 Jul 2010 at 12:16 am
i'v bn to e wheelock brnch, was a pleasant experience. earpiece was sanitized b4 use & i had a towel wrappd ard my shoulders in case of staining. massage by therapist Wing was excellant, very relaxing
27 Jul 2010 at 5:18 pm
10
I'm a user of Phyto items w/out any supervision since I was 15 years old.
Of late, I visited the spa & had been harassed by a consultant who pressurized me into signing on in-salon treatment packages.
Even after being told repeatedly that I wasn't based in S'pore most of the time & had very sensitive, oily scalp with prickly itch, she insisted that I use up the package before I leave S'pore in 2 weeks time - it didn't make sense at all becox this seems like a money-grabbing opportunity for the salon & might not be advisable for my scalp.
She didn't give me a systematic explanation on the products that she sold to me & kept hard-selling packages to me throughout the consultation. When I called her at the salon for further clarifications, she said that she didn't understand my questions. What was worse is that condescending tone of voice that was unacceptable in the service industry. I paid the owner a courtesy call but nothing came out of it. All she said was the salon is very busy & to check with the Creative Director. No apologies, nothing.
- 1 more comment »
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19 Nov 2008 at 5:00 pm
I haven't given up on the brand Phyto becox it's a very good brand so the salon treatments shd work wonders for those who hv the time
19 Nov 2008 at 5:05 pm
that's horrible service! And it's supposed to be a high-end salon so Y is it positioned as a low-end like Yunnan who hardsells all the time & get nasty when a NO is given?
22 Nov 2008 at 11:42 am
74
I like the way the staff greet you by name after they know your name. They provide drinks while you do your hair. There are 2 sections, the salon and the spa.
This salon provides services for hair treatment and hair cuts. I have seen only 3 hair stylists who will trim your crowning glory with satisfying results.
I have been going to this salon for my hair treatments and my problem with oily scalp being more controlled.
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