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I was there to collect a free set of headphones that came with the purchase of my handset. The location is not easy to find for non Bishan Mall frequentners and I was a little bit lost. There was only an address and no map on the collection slip and I had to ask around a little bit more than usual to find the shop.
Its a corner shop at level 2 with a few staffs and a collection table supposedly. There was no signs nor any indication and I actually queue up at the counter just to be told that the collection is through the counter at the other corner, thats (Boo Boo #1)! The slip was then collected and we were asked to fill up a form in which one of the staff went in to collect the goods. We waited about 10 mins and its still not our turn. (Boo Boo #2)
I finally collected the item and the entire process cost me 40 mins with only 5 person in front of me. Its simply too inefficient and I will not comment any further.
i just got back my phone after having it serviced. a new scratch was "added" and i mentioned it immediately to the collection counter. she came back telling me that it was not their fault and refuse a replacement of the scratched piece.
I tried to bring out the fact that my phone was with them and there is no way that I can scratch my own phone yet my request for a change was refused.
this is the second time that I brought my phone for service and some new defects can be detected each time i went.
I think that there is a big room for improvement in terms of their services. furthermore, the waiting time is really really long.
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