Just went to their service center in J8 yesterday, was really piss off by the young ah lian service. Face is like everbody in the world owe her something. She may be serving customers all day, but customer only go in once in a blue moon, so b more professional in expression and attitude towards customer (otherwise go hand around in void deck). This is sure way of harming image of Sony Ericsson.

Sony Ericsson has vastly improved their quality and standards of their range of phones in recent years since their merger. But it hasn’t been the same for the service center.

Located on level 4 of Isetan Wisma, this has to be the place that most users would head to as it is situated in town (the other 2 being situated in Toh Guan and East Point).

Having been a user of SE till now, it is of common nature that phones do become faulty at times. Been there a couple of times and the queue for servicing is horrible. Even though there are many service counters, the average waiting time is about 1-2 hours. (ironically, the fastest time I experienced was 10 minutes)

Shows are shown on TV to keep the customers entertained, but it doesn’t help if they keep playing the same old Mr Bean cartoon over and over again. The displays for their range of phones are not well maintained, being dusty and not updated regularly.

The only good I can say is that they do provide a SMS service which will inform you when it is reaching your queue number. But still, waiting time is horrendous. Of course, collection of phone is a breeze to be fair. (it’s a killer if I still have to wait another 2 hours to collect!)