1.3
out of 5
#04-01, Wisma Atria
Singapore
Telephone: (65) 6561-1352
Website: http://support.sonyericsson.com
Category:
Shopping » Electronics, Mobile Phones
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Called Sony Service Cte (1) on Wed 8. They tried to contact Service Cte at Wisma Atria (2) but no one picked up the phone. They sent email to Wisma to call me. Called (1) again on Thu 9th and the same thing, no one pickd up the phone. As at Sat, no calls at all from Wisma Cte (2). CSO at (1) was helpful and polite but service from (2) is zero. Why have a service centre that does not respond??? I won't buy Sony products anymore. Overall service in Singapore has not improved with a few exceptions e.g. SIA / Singtel who have developed a good corporate culture. Banks are equally bad when it comes to service.
Login to add your comment. Or, Register for an account now. It's free!Could this be a "self service center"? :)
13 Jul 2009 at 3:22 pm
Just went to their service center in J8 yesterday, was really piss off by the young ah lian service. Face is like everbody in the world owe her something. She may be serving customers all day, but customer only go in once in a blue moon, so b more professional in expression and attitude towards customer (otherwise go hand around in void deck). This is sure way of harming image of Sony Ericsson.
Login to add your comment. Or, Register for an account now. It's free!This review is for the service center at Junction 8 or Wisma?
28 Aug 2008 at 2:06 pm
I am a Sony Ericsson K850i user.....
This phone has been giving me problem after I have purchased it. This is the worst phone that I have ever had.
Every time, i went ot the service centre, the reception personnel was telling a lot of sweet things.... Just wanna please me.....
To me, a phone should be workable all the time; at least within the 1st year. Mine is not even half year. With this unhappy experience, I would not buy any more Sony Ericsson products..... may be also Sony products.... there are expensive and not perform well.....
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Sony Ericsson has vastly improved their quality and standards of their range of phones in recent years since their merger. But it hasn't been the same for the service center.
Located on level 4 of Isetan Wisma, this has to be the place that most users would head to as it is situated in town (the other 2 being situated in Toh Guan and East Point).
Having been a user of SE till now, it is of common nature that phones do become faulty at times. Been there a couple of times and the queue for servicing is horrible. Even though there are many service counters, the average waiting time is about 1-2 hours. (ironically, the fastest time I experienced was 10 minutes)
Shows are shown on TV to keep the customers entertained, but it doesn’t help if they keep playing the same old Mr Bean cartoon over and over again. The displays for their range of phones are not well maintained, being dusty and not updated regularly.
The only good I can say is that they do provide a SMS service which will inform you when it is reaching your queue number. But still, waiting time is horrendous. Of course, collection of phone is a breeze to be fair. (it’s a killer if I still have to wait another 2 hours to collect!)
Login to add your comment. Or, Register for an account now. It's free!MmMm Well at least now they have one in Wisma. They used to be in a ulu part of MacPherson
23 Mar 2008 at 7:24 pm