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435 Orchard Road
#04-01, Wisma AtriaSingapore
Postal code: Show postal code
Telephone: (65) 6561-1352
Website: support.sonyericsson.com
Category:
Shopping » Electronics, Mobile Phones
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Overall Rating:
47
Sony Ericsson has vastly improved their quality and standards of their range of phones in recent years since their merger. But it hasn't been the same for the service center.
Located on level 4 of Isetan Wisma, this has to be the place that most users would head to as it is situated in town (the other 2 being situated in Toh Guan and East Point).
Having been a user of SE till now, it is of common nature that phones do become faulty at times. Been there a couple of times and the queue for servicing is horrible. Even though there are many service counters, the average waiting time is about 1-2 hours. (ironically, the fastest time I experienced was 10 minutes)
Shows are shown on TV to keep the customers entertained, but it doesn’t help if they keep playing the same old Mr Bean cartoon over and over again. The displays for their range of phones are not well maintained, being dusty and not updated regularly.
The only good I can say is that they do provide a SMS service which will inform you when it is reaching your queue number. But still, waiting time is horrendous. Of course, collection of phone is a breeze to be fair. (it’s a killer if I still have to wait another 2 hours to collect!)
Login to add your comment. Or, Register for an account now. It's free!MmMm Well at least now they have one in Wisma. They used to be in a ulu part of MacPherson
23 Mar 2008 at 7:24 pm