I took a queue number on a weekend and it was a 1 hour wait for my number to be called. While the place was spacious with enough seats, the wait was just long. For a weekend, I'd say it was bearable.

I found it odd that they read out the queue number and the counter instead of a beep. Perhaps, it was to alert the person who had that queue number. I don't know for sure but it was just odd.

When it was my turn, the service provided was polite and quick. The customer service officer was very patient while I was checking my purchase. I wasn't hurried just because there were others waiting to be serviced.