The Boiler Room

My group of friends and I are regular at Boiler Room, we club there like once a week because we like the band so much. Gino is so wacky and funny, the band and singers are very professional. I would say their performance is of international standard.

We are not big spenders, but considering our frequent visits, we have spent a considerable amount of money there. We went there so often and even became friends the performers! The performers are bunch of nice people, so when they walk past our table, they will greet us and of course we will offer them drinks.

Still, there are many areas to improve even though they are already an established club and full house almost every other night. Not sure if the management knows or not, or are they even interested to know anot, the service staff there has serious attitude problem. I am not saying all the staffs, but still a handfull of them dont seem to understand basic customer service. Being one of the top clubs in SG, frequently visited by tourists, I think they should really buck up in giving their staffs basic training.

We just went there the last weekend, and the experience we had was horrible. We were sitting by the bar counter and ran out of ice for our 2 bottles of Chivas. The were 4 service staff in the counter, they were busy serving other customers, so we waited. 5 mins past, 10 mins past, they have not attended to us. But its ok for us, because we understand, then one of the service staff walked towards us. thinking he was going to attend to us, we signal him to top up the ice. BUT, he simply walked past pretending not to see us. My friend got so angry and started calling out at him, but he simply ignored us. We had no choice but to throw an ice cube at him to catch his attention. He then turned around and rudely asked what we want and stared at us like we have killed his dog. We are a group of girls, the staff is tall big guy, we were all so helpless and how can he treat us like that, moreever we are paying customers. How can they let the customer wait for 20mins for a bucket of ice and get this kind of treatment from the staff? If they are too busy to handle the customers, i suggest they place ice vending machines in the club for us to self service. Or better still, scrap the bar, put liquor vending machines. ALL SELF SERVICE, that way they will not need to serve any customer at all.

And one of the performer was seen hitting a female customer who have accidentally knocked his gf. The group of female customer was later throw out by the bouncers for no reason, and the lady was actually hit and suffered cut on her face from the assult of the performer.

Please visit this club if you have too much money to spend and do not require any service. Because they only recognise $$ and not your face.