FEATURED DEALS
1.3
out of 5
Singapore
Telephone: 6337 6268
Website: http://www.donutfactory.com.sg/
Category:
Food and Beverages » Bakeries, Candy and Chocolate
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Overall Rating:
I think what makes people actually bother to queue up is the yummy, yummy donuts. Well, that's about everything that makes anyone go to the DOnut Factory at RAffles City, at least.
What I don’t really like about it is the fact that it's sooo super crowded. I once had to wait for almost an hour just to make my purchases. Nuts! I'd rather go to J & Company. It's donuts and stuff might not taste as good as the Donut Factory's to somne people, but at least it's not so crazy over there. Besides, the donuts there suit me fine.
I think the major turnoff there is the staff. Man, oh man, I see some workers COUGHING or SNEEZING at those donut "boxes of 12", etc. Also, they tend to rush everybody due to the long queues.
SIGH. SERVICE MUST IMPROVE. Sorry, it's only 2 stars for this shop.
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Been there once and as the saying goes once bitten twice shy!Guess that was the last time i'll queue there.Waited for 2hrs just for 2 boxes of donuts.Sounds pathetic?
When u make your order you thought that you can leave.Guess what?Waited another half an hours for my donuts!!!Was really pissed of by their lousy service and inefficiency and lac of urgency.
I definitely discourage everyone from going there unless you have loads and loads of time to spare..
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During the sep holidays... I specailly set aside 1 day to queue for the well.. famous... donut factory... I reached around 2pm... By the time I finally recieved my donut... it's around 5pm... The waiting time was expected.... So... Nothing to complain about.... I'm a willing party...
But... After tasting the donuts... I can only say it's a total waste of time queueing....
I tried almost all the flavours... And none was nice... It's tooooooo sweet... I think it's as good as eating sugar....
The only one that taste alright was the cheese one... But it taste like fillet-o-fish... the bread and the cheese... without the fish... So why should I queue for 3 hours to get a 'fish burger'?
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Served by Unhygienic Staff
Goodness, the counter staff coughed into my donuts...
I had queued up from 11am to 1pm to get my dozen of donuts. It seemed more logical compared to queuing for a record 4 hours after the shop opens.
Anyway, I realised that the despite the 2 dozen limit, a fat lady still managed to get away with 6 dozens. Yet another Intrepid Ninja Van Reseller Alert. Thankfully, it was one off, but hey, I think it says plenty of the integrity (lack of) of their rules.
Just before my turn, the counter staff took off with a orange chocolate flavoured donut, re-dunked it into the white chocolate vat, slowly re-decorated it with orange jam and slowly savoured it before happily returning to the counter. So that's probably another reason why we need to wait so long for their donuts.
Finally my turn, the same counter staff served me. After my box was filled, she started coughing uncontrollably. Problem was she didn't really turn away, plus my box of donuts was wide open, catching all the airborne cough germs. Neither was she wearing any protective mask.
Oh my...
Then she managed to stop to turn around to key the orders into the register. And, she started coughing again. For anyone who knows, their cash register is just beside the stash of donuts. Coughing from that distance won't affect those donuts which will eventually be sold, right?
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