ordered some stuff from victoria's secret and ups was the delivery agent to send the stuff to my place

it was a big parcel and... it was lost

i had an email regarding the GST payment and called them up. to my surprise, the parcel was 'delivered'

no phonecall no nothing!

i listened to their side of the story: they said they called me up and i instructed them to proceed with the delivery to my place. a lady signed for it and even paid for the gst.

i insisted i didnt receive the items but they told me it couldnt be. and the signature that was shown to me was merely a scribble.

nobody was home that day that time. unless my place is haunted. they werent exactly rude, but they strongly insist maybe i myself have forgotten.

they suggested an investigation even though victorias secret has promised to refund me for the lost package.

responsible act id say, but how can they lose such a big parcel or even delivered it to the wrong person? a verification of the IC of the recipient is the least they can do, at least thats what i think