Watson’s (Sun Plaza)

I had just returned from watson store this afternoon and i felt that i've to shared this unhappy experience to everybody although it not happen on me myself. When i was making a payment at the counter , that was a china lady customer approached at the counter enquiry about something by spoken mandarin but the staff at the counter did not understood the language . First the staff had told the customer she did not understand the mandarin because she's not a chinese and had stopped the speach keep going to finish her things. And then , because the customer did not understand about the english and had tried asked 2nd time but the staff had gave a very rude and impatient (roled up her eyes in a angry face and stepped foward) talked to customer said that" I'D TOLD YOU I'M NOT A CHINESE I DON'T UNDERSTAND WHAT ARE YOU TALKING."After that the customer felt no help still very polite to said sorried to them while the customer had walked away the staff used a malay words "DEGIL" (English means STUBBORN) talked to the other staff and both of them laughed at the counter in front of me. At this point in my heart that i really felt that the staff are very ridiculous , although they did not understand the language and couldn't get hepled but as a service staff they should get a person who are really can solved the problem .Both of them are too much they shouln't did it that way. The management should look into it and give some training to the staff . I believe that they might did it to other customer as well.

The name of the staff are josephine. ( base on my receipt) Time :15:45:20