I made an order of 60 cupcakes ($150) customized for my son's surprised birthday in his school. Theme: shark cupcakes, ocean blue frosting, shark fin, waves, and to deliver between 9.15am and latest by 9.30am in his school. This is my direction given to the lady who made the cupcakes. But, to everybody's disappointment (me, hubby, teacher, 39 classmates and birthday boy), the surprise moment was gone when everybody came down at 9.45am to the school cafe to give the birthday boy a surprise but the cake wasn't there!!! The moment is gone :( The cake finally arrives at 10.15am, the lady apologize with a soft 'sorry', which i think she don't even mean it as there is not even a sorry look on her face! Secondly, the cake portion was only half cup full and the other half was filled in with lots of icing frosting top off with shark jelly and rainbow rice sprinklers. The cake didn't even awe the kids.