RichardDTan's Reviews
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Choices were: Curry Chicken, Hawaiian, Meat Galore, Veggie Lovers.
Staff were very friendly and helpful with our order and listed all the available set menus and card promotions in addition to the promotion we were there for.
In the end, we ordered two of the promotion pizzas: (curry chicken: tasted really weird on a pizza and the safer option meat galore: full of tasty meat pieces). Enough for four (three slices each), but we added an Oriental Salad (crunchy lettuce, olives, tangy tomatoes and pieces of fish). We replaced the sweet Thai chilli dressing with the lime mayonnaise, which was delicious.
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The Pontian wanton noodles they serve ($3.80) are authentically seasoned in chilli/tomato/black sauce just like the real thing across the Causeway. Only unauthentic thing is the updated price of course (cheaper in Malaysia).
Each bowl features both crunchy deepfried wantons as well as steamed wantons in the soup. Also available in a set, which comes with choice of drink or traditional dessert for $4.80. Not cheap, but its a change from the usual fastfood choices ...
Graffiti covered walls also feature fun bright colours and designs. Homely feel (which actually contrasts the food they serve).
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This afternoon at around 3pm, we dropped by to try out the GSS and afternoon tea promotions, The outlet was very quiet and half-empty with two floor staff hanging around. What, no manager or supervisor?
1. There was no one at the host station. This was surprising, as there was a male wait staff standing idly at the service station, who made no move to welcome us, or acknowledge us. So we made our way into the outlet, intending to seat ourselves.
2. Halfway in, we were met by a female service staff who waved us to a table for two. Without a word. No welcome. Interesting service culture so far.
3. We sat at the table, which was almost clean but not set. No menu, no water. After waiting for some time, we made eye contact with the male staff, but again, no motion at all.
4. We noticed that by this time, the female wait staff had proceeded to the counter and was keying in an order. She glanced up once or twice, noticed us twiddling our thumbs, and went back to her task. Wow, really not interested to serve!
5. An order was prepared by the kitchen, and the female staff rang a bell to signal the male staff to serve the order. He walked past us, not once but twice, to complete this task. Still no menu or water. He returned to his sentry post at the service station, across from us, facing us. He must really not see us.
6. Finally, the female staff completed her task at the counter and delivered an order to the dining area. While doing so, she walked past our table and noticed that we were still waiting for menus (10 minutes had passed). She called out to her very inert male colleague to send us some menus. Finally, we'll get our menus! we thought to ourselves.
7. However, as she walked past to serve the table, we turned and noticed that the male staff had not moved! Still standing sentry duty at the service station. Really Coffee Club, if you want us to help ourselves to menus, then please place them somewhere accessible, and don't charge service charge!
8. Seeing this, the female staff then walked towards him at the service station. We assumed she would deliver the menus to us personally. We were shocked that they then started a discussion on why he had not sent us the menus in the first place. Really? Really?!
At that point of time, we decided that Coffee Club had a very real problem with customer service, and we decided to leave. As we exited the outlet, the female staff almost caught up with us, and we thought that she would at least apologise for the poor service. Instead, she just shrugged her shoulders and turned back into the outlet. Again, not a word.
I wonder why Coffee Club would staff an outlet at a potentially high-traffic and touristy location with just two young staff?
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Look out for the Roasted Meats stall towards the centre of the food court, opposite the drinks stall. The promotional "buddy meal" (for two) is quite a good deal. For $10.80 you'll get two choices of rice dishes (roasted meat or BBQ meat), vegetables and a boiled soup.
We tried both the rice dishes and chose the Watercress soup. Quite a filling meal for two, especially if, like us, you are heading to the gym after dinner.
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First impressions: Reservations are recommended, although no one seems to pick up the phone number indicated. Voicemail directs you to email your reservation because the mailbox is always full. Not a very customer-friendly first impression.
Reception and cashier staff are very professional and collected money (you pay upfront) and seated us within five minutes. You have a choice of (diluted and watered-down) tom-yam or herbal chicken soup stock, served in your personal pot.
Choice of uncooked quite good with good range of fish-based (think yongtaufoo) dishes, sliced meat (beef runs out very quickly) and vegetables.
Because your steamboat is heated by a little burner, you stock takes quite a long time to heat, and your food will take quite a while to cook. (think that is their strategy to prevent you from overeating). Cook small portions to keep the heat up.
Fortunately, the selection of pre-cooked dishes keeps you from going hungry while you wait. The cooking station will cook your seafood ala minute, but the solitary cook there was overwhelmed by the orders (took us 40 minutes to get our food). We kept ourselves filled at the dessert table.
Nice touch to provide free iced water, and the clearing aunties were also very efficient.
Overall a good experience, however I am not sure I would pay full price for the spread.
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