My very first laptop is actually from Toshiba. I bought it for the fact that it is one of the most reailable laptop maker found here and of course for it slightly cheaper price fare.

This laptop works pretty fine during my first year usuage.However towards the second year, the screen starts to get faulty where multiples lines are seen appearing on the laptop screen.

Was really very upset as how could a laptop be used for such a short period of time? Oh well, good news is that it is still in warranty so i decided to bring it over to data dynamics.

The place was pretty easy to be located thus not much time is spend in finding the place. There are also sufficient signage for me to locate the place for repair of laptops. The service area has a rather cosy place with nice and comfy sofa seats, which i thing is a thoughtful move for its customers.

There are three counters handling the customer repair thus waiting time was shorten tremendously. I waited about 10mins before my turn. The technician listened to my problems attentively and told me that my laptop will need at least 2 weeks for repair.

In less than one week, the technician actually called and tell me that they will need additional time to repair my laptop as their parts are not available yet. This which i think is a pretty good customer service. At least, they did not wait till i go all the way to their office then tell me that my laptop is not ready for collection.

No doubt, Toshiba Notebook is reliable. But I do not agree that it should cost so much more than any other notebbok. I personally use ACER notebook for the last 10 years without
much problem too. But it costs very much lesser.

As for the service, I have experienced with both Toshiba and Acer. They are about the same. Do not expect very high service level as many of them are temp, fresh grad and foreigner.

There was an incident Toshiba technician forgot to tighten
most of the screw for my Notebook.

There was an incident the Acer Technician cannot replace the switch for my Acer Notebook and I have to use screw driver to turn on/off the switch.

For any service in Singapore, call them to follow up on the repair status. Don't wait for them to call you.

I sent my Toshiba Tablet PC(model no. PPM2iL-02PQK) for servicing on 01/03/07 the first time since I purchased it.
I was told that they would contact me within 5 to 10 working days tops. Sad to say, I did not hear from them until 14/03/07.
I do not knw if they are others who have experienced the same problem, but I am very unsatisfied with their level of service.
They did not inform me whether it was due to a lack of parts, in short, they were irresponsible and made promises they could not keep. As a consumer, I demand proper service especially when it comes to something that I need to use on a regular basis.
Not that it is a ver big matter but service standards in certain areas just do not seem to warrant the rise in GST.