Once again, I got served by cafe staffs who can't be bothered to listen to their customers orders. I've order 2 DOUBLE espressos and a regular black forest ice blend. And like the manager who served me at the Takashimaya branch, this staff repeated my order for me but keyed in 2 SINGLE espressos and a regular black forest ice blended.
I don't understand why the staffs and managers at Coffee Bean & Tea Leafs can repeat the orders which their customer(s) placed, but keyed in something totally different on their cash registers. Is it that hard to give customers what they wanted?
And I'm also sick of the fact that when I ordered a double espresso, they would give me a sorry-ass looking face and proceed to explain to me what are double espressos. I mean, come on, customers are getting more smart nowadays and anyone can google espresso on the Internet before going to a cafe to get their cuppa, alright?
Previously, my family had always bought from the porridge stall right opposite Kee Lin Beef Kway Teow stall. But when the porridge stall started increasing their prices, we ate from Kee Lin Beef Kway Teow and wasn't disappointed in our choice. The prices are affordable and the chilli sauce goes very well with the beef. And we definitely have to go to this stall for breakfast whenever we are eating at Chinatown Complex. The shop owners are also friendly and I'm positively sure that most readers will know that Kee Lin Beef Kway Teow was recommended in newspapers before too.
My family have been patronising this chicken rice stall for many years, ever since I was young, up till now. True that the prices of chicken rice at Chinatown Complex are somewhat similar, due to the competitiveness. But what sets this stall apart from the rest is that, they offer traditional Cantonese soups for their customers too. Unlike most other stalls that you can find art hawker centres, coffee shops and food courts that offer soups that tastes almost the same, Tai Weng Chicken Rice stall is truly unique as they really make the effort to come up with different soups all the time. That’s what keep us coming back to this stall for more!!
Well, every time I visit Chinatown for my family's makan session, it won't be complete without a visit to 115 Dessert Stall. This stall may look simple and the choices might not be as varied as those from your typical foodcourt. But by looking at the crowd of middle-age and elderly customers, it's a sure sign that this dessert stall is a "lao zhi hao". Don't play play, as other desserts stall around Chinatown Complex pales in comparison when it comes to 115 Dessert Stall. Don't believe me, go and try their desserts. You'll be on cloud nine after eating a bowl of their desserts!!
On 05 December 2008 at 7:11pm (the EZ Link machine stated 8:11:55HRS), I boarded TIBS Bus Number 861P. And upon finding a seat, the bus captain immediately stood up, turned around and stared at me accusingly. He then next pointed at me without saying a single word and immediately pointed back to the EZ Link machine repeatedly. And for the entire journey, I was really angry at being embarrassed and humiliated in this manner and the bus captain didn’t offer an apology upon knowing that I had tapped my card and duly paid my fares like everyone else. Although throughout the trip, I had considered asking for his name to lodge a formal complaint, I decided not to do so and decided to ask him directly what was going on.
I understand that bus captains have their duties at hand, whether is it in checking and making sure that passengers paid their fares or if their passengers moved to the back of the bus to allow other boarding passengers to board and things like that. But what happened next really left me feeling disgusted with this bus captain’s attitude and aggressive behavior towards me.
Just before I reached my intended stop, I went up to him and ask what exactly was going on and he simply feigned ignorance. When I questioned him on why did he have to humiliate and embarrass me in front of so many passengers even though I paid my fare, he started to raise his voice at me and claimed that he never humiliate me at all. So I explained to him that he just pointed at me accusingly and at the EZ Link machine and he claimed that he asked me nicely to tap my EZ link card for verification.
And he next taunted me by saying that I can lodged a complaint against him if I feel like it and further said that I was being aggressive and he would report me to the police even though he raised his voice at me first. Of course I was angry and raised my voice back at him. He kept raising his voice, taunting me and still embarrassing and humiliating me by saying that I was aggressive even though he was the one who raised his voice throughout the conversation until I got off the bus.
May I enquire if your bus captains were trained to embarrassed, humiliated, taunt and be aggressive towards passengers who paid their fares duly and without a word of apology? Or is the bus captain very confident that I won’t have the courage to lodge a formal complaint and hence decided to taunt, humiliate and embarrass me?
This incident have traumatized me and give me the impression that bus captains can have their way as and when they decide to and I am waiting for an explanation and apology from the bus captain who was involved in this dispute.
1=SGD 0.0587
I don't understand why the staffs and managers at Coffee Bean & Tea Leafs can repeat the orders which their customer(s) placed, but keyed in something totally different on their cash registers. Is it that hard to give customers what they wanted?
And I'm also sick of the fact that when I ordered a double espresso, they would give me a sorry-ass looking face and proceed to explain to me what are double espressos. I mean, come on, customers are getting more smart nowadays and anyone can google espresso on the Internet before going to a cafe to get their cuppa, alright?
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Login to add your comment. Or, Register for an account now. It's free!
Login to add your comment. Or, Register for an account now. It's free!
I understand that bus captains have their duties at hand, whether is it in checking and making sure that passengers paid their fares or if their passengers moved to the back of the bus to allow other boarding passengers to board and things like that. But what happened next really left me feeling disgusted with this bus captain’s attitude and aggressive behavior towards me.
Just before I reached my intended stop, I went up to him and ask what exactly was going on and he simply feigned ignorance. When I questioned him on why did he have to humiliate and embarrass me in front of so many passengers even though I paid my fare, he started to raise his voice at me and claimed that he never humiliate me at all. So I explained to him that he just pointed at me accusingly and at the EZ Link machine and he claimed that he asked me nicely to tap my EZ link card for verification.
And he next taunted me by saying that I can lodged a complaint against him if I feel like it and further said that I was being aggressive and he would report me to the police even though he raised his voice at me first. Of course I was angry and raised my voice back at him. He kept raising his voice, taunting me and still embarrassing and humiliating me by saying that I was aggressive even though he was the one who raised his voice throughout the conversation until I got off the bus.
May I enquire if your bus captains were trained to embarrassed, humiliated, taunt and be aggressive towards passengers who paid their fares duly and without a word of apology? Or is the bus captain very confident that I won’t have the courage to lodge a formal complaint and hence decided to taunt, humiliate and embarrass me?
This incident have traumatized me and give me the impression that bus captains can have their way as and when they decide to and I am waiting for an explanation and apology from the bus captain who was involved in this dispute.
Login to add your comment. Or, Register for an account now. It's free!