have anyone ever tried buying pastry from bread talk (just beside toast box) at roughly 8:30am in the morning? you'll be surprised at how grouchy the cashier is, even though it might be different cashiers every day. as i worked mostly morning shift, i would go to bread talk to buy their raisin braid whenever on my way to work. first time, i tried a simple greeting of good morning and some P's and Q's, but all i got is this very sad, grouchy expression, like as if the cashiers wished they were still in bed, not working. despite being a regular morning customer at bread talk for quite a couple of months, i still get the sad, grouchy treatment. at least the good part is that there are always almost no queue in the morning, so i can't complained much either...
Polarbearsaid: U mean the staff at vivovity or breaktalk in general? I bought bread from them (vivocity) early in the morning before. Seems ok for me. Hmm.... 09 Mar 2008 at 12:29 am
eastcoastlifesaid: I'll spend my money else where if seven early eight early meet such people! 12 Mar 2008 at 11:35 pm
PuNiaoPuNiaosaid: Polarbear: if you're a guy, of course you'll get a few smiles lar. it;s the same "practice" everywhere, vice vera if the cashier is a guy, i'll definitely get a smile from him... 18 Mar 2008 at 9:32 pm
PuNiaoPuNiaosaid: eastcoastlife: bo pian, that's the only place that sells lohti in the morning. harbourfront centre breadtalk out of my way... at least they were sad and grouchy, not grouchy leh.. 18 Mar 2008 at 9:35 pm
my family and i started going there for our nightly coffee fix like almost a year ago and we were not disappointed. previously, we always go to the kopitiam at level 3, but it was disappointing in a sense that those kopi ladies kept adding water despite my parents pleas not to as my parents and i don't like our kopi diluted with water, we like it strong and thick (also like the oriental version of espresso..). and the worst part? those kopi ladies insisted that they have to add water to dilute the kopi as it is too strong, and ironically, their kopi cup is so small that the kopi does not taste anything like kopi after water was added to it. luckily, we chanced upon pick & bite one particular night and decided to try their kopi. as usual, we asked for kopi-o/kopi-gao/kopi dee loh (kopi undiluted with water) and we were served by the lady who is in charge of running the shop. she gave us what we requested and from that night on, we were converts and patronise pick & bite whenever we pop down to BPJ for our kopi fix. (fret not, if you do not like your kopi too strong, as you can request for weaker kopi if you prefer). the lady who is in charge of running the shop actually recommend dim sum to us everytime we go, which are the tastier ones, which ones are not that good, really frank opinion shared to customers.
lately, a few months back, pick & bite customers should be aware of price hikes and their fried version of dim sum (like popiah, yam cake, etc) were sold @ 5 pcs for $3. realising that not much customers might want to buy so much or couldn't finish eating so many, they actually decided to sell it @ 3 pcs for $2, alongside the 5 pcs for $3 strategy, no doubt, by pick & bite boss. i dun know whether other pick & bite outlets are selling 3 pcs for $2 for customers who can't finish their dim sum, but the outlet at BPJ does. all in all, this is still where my family get our nightly kopi fix and i urge dim sum lovers not to miss this pick & bite outlet if good kopi is what you and your friends and family are looking for.
dessert wise, if it's too sweet or thick (undiluted), you can ask the aunties to add in some hot water to make it less thick if you prefer. to them, customer requests are not an issue to be ignored. whatever is possible and can be done for their customers, they will definitely try their best to do it. besides, which outlet actually gives you extra popiah when you are paying only $2 for 3pcs? just one plea: don't say protest vehemently when extra dim sum is given to you at no extra charge even though you only bought 3 pcs hor~ ~ there are nice aunties down there and we shouldn't "sabo" their kindness.
there was this time i went to hmv to buy some CDs (anime and J-pop). when it was time to pay, i used my debit card but told the cashier i wanted to pay by Nets. The cashier started to nod his head non-stop and i thought he heard what i say, but apparently, he was not listening to me but to the music that was playing in the store. and then, he charged my purchase to Mastercard debit, not Nets like what I initially told him to. makes me furious!! ended up, i was so angry that i wrote "I said I wanted to pay by Nets!" on the charge slip instead of signing it. when he say it, he didn't even say anything, much less an apology. he just simply 'destroyed" the charge slip, reprint one again and asked me to sign beside the "x". arrgghhh! *Banana* him lar!! now, i only shop for my J-pop and anime CDs on CDJapan liao...
Note: The fact that people signed up for a debit cum NETS card have a purpose and that purpose is not to show off the Mastercard logo and pretend to be some rich snob kid. Imagine being stuck overseas and you're unable to withdraw cash from overseas ATM due to service charge. The only thing that cay save your day and a$$ would be the debit card you're holding.
Polarbearsaid: hmm... Does it makes a difference if you are using debit or nets? The money still deducted from your account straight away. Think you over-reacting alr. 07 Mar 2008 at 9:10 am
PuNiaoPuNiaosaid: since it's my card, i have the right to choose what form of payment i want, isn' it? imagine you buy a cd and the staff insist your buy two so that they can have more sales, when you only wanted one.. 07 Mar 2008 at 10:42 pm
PuNiaoPuNiaosaid: what more, the cashier didn't pay attention to what his customer is saying, that really makes it a not so memorable customer service experience. 07 Mar 2008 at 10:55 pm
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the first time I stepped into page one at vivo, i expected it to be similar like kinokuniya. true that initially the staffs there were a litlle "snob", but then, if you go back there now, the "snob" ones are no longer working. perhaps they are under-staffed, but still, it's a real pleasure to have an available staff attend to you if you do managed to grab hold of one. of course, if you ask a staff about a certain genre of books in which he or she doesn't have much knowledge on, it's quite frustrating. the good part is that, lately, the staffs are more than willing to go out of their counters to get your books for you liao. when i first did a book enquiry about a particular title which they didn't bring in, the staff simply checked on their own system and seeing that they don't carry that title, they simply told me: "sorry, we don't carry this title." but now, if you're looking for a title in which they happen not to carry, they actually suggest to you that you could place an order with no additional charge at all. and back to the topic about snobbish-ness, i personally think kino is gearing towards snobbish, blur and bo-chap lor...
I had 2 lousy separate experiences at Mos Burger Taka and I urge readers to read my review to decide for yourself. The first involved this crew I had unluckily been served by. I placed my order and requested for less ice for my drink. And when the crew returned with my order, I noticed that my cup of coke was not filled to the brim. So I asked the crew why is this so and he replied smugly: "You say doe wan so much ice, so coke like that lor!" I was instantly taken aback, as he could have informed me that he was unable to top the drinks to the brim due to the less ice request. Not only wasn't there an apology, the crew gave me a "Take it or leave it!" expression. Not one to be bullied, I demanded my money back and told him he can keep his unfilled cup of coke for himself to drink.
The second incident involved a manager whom I was also unluckily served by. Initially, everything went well, I placed my order, he took my order, accept payment. But when it was time to gave me a number tag to wait, he didn't. I told him nicely that I don't have a number tag as he didn't give me one. In return and without listening to a word I said, he raised his voice at me and said: "Please hold on to your number tag and wait to be called once your order is ready!" Not to be outdone by his behaviour, I raised my voice at him and replied: "I wouldn't mind waiting, but you haven't even gave me a number tag when you raised your voice at me, a customer of this store!!" Embarassed, the manager just simply grabbed a number tag and swinged it across the counter towards me and walked off into the kitchen, most probably bitching about how "rude" I was. After an eternity of waiting (which I suppose must have been done on purpose as customers who came later than me actually got their food ealier than me instead.), my order was done and I simply paid him back for his service by swinging his number tag across the counter towards him and promptly replied: "Thanks for the lousy service you provided!"
And to be honest, a lot of customers were already curious as to why is there a shouting match at the cashier counter while they were enjoying their meal served rudely and lousily to them. At least, the Mos Burger at Bukit Panjang Plaza is a little better..
Bobosaid: OH no... so suay... 05 Mar 2008 at 8:43 pm
claudsaid: Even managers behave like that! Where's the service man? I would have done the same too! 06 Mar 2008 at 11:02 am
PuNiaoPuNiaosaid: at least the polite and apologetic staff saved the day, if not, i would have really shoot off a complaint letter. Now, i don't even step into coffee bean anymore... 06 Mar 2008 at 11:40 pm
PuNiaoPuNiaosaid: my fren tried to console me by telling me my number is "infinity", lol... 06 Mar 2008 at 11:47 pm
PuNiaoPuNiaosaid: pai seh, supposed to be mos burger, not coffee bean, blur liao... 07 Mar 2008 at 12:40 am
catherinetgksaid: poor dear. The staff I was served by here are pretty nice, you know. I am so sorry. :( 07 Jan 2009 at 9:23 pm
1=SGD 0.0587
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Login to add your comment. Or, Register for an account now. It's free!U mean the staff at vivovity or breaktalk in general? I bought bread from them (vivocity) early in the morning before. Seems ok for me. Hmm....
09 Mar 2008 at 12:29 am
I'll spend my money else where if seven early eight early meet such people!
12 Mar 2008 at 11:35 pm
Polarbear: if you're a guy, of course you'll get a few smiles lar. it;s the same "practice" everywhere, vice vera if the cashier is a guy, i'll definitely get a smile from him...
18 Mar 2008 at 9:32 pm
lately, a few months back, pick & bite customers should be aware of price hikes and their fried version of dim sum (like popiah, yam cake, etc) were sold @ 5 pcs for $3. realising that not much customers might want to buy so much or couldn't finish eating so many, they actually decided to sell it @ 3 pcs for $2, alongside the 5 pcs for $3 strategy, no doubt, by pick & bite boss. i dun know whether other pick & bite outlets are selling 3 pcs for $2 for customers who can't finish their dim sum, but the outlet at BPJ does. all in all, this is still where my family get our nightly kopi fix and i urge dim sum lovers not to miss this pick & bite outlet if good kopi is what you and your friends and family are looking for.
dessert wise, if it's too sweet or thick (undiluted), you can ask the aunties to add in some hot water to make it less thick if you prefer. to them, customer requests are not an issue to be ignored. whatever is possible and can be done for their customers, they will definitely try their best to do it. besides, which outlet actually gives you extra popiah when you are paying only $2 for 3pcs? just one plea: don't say protest vehemently when extra dim sum is given to you at no extra charge even though you only bought 3 pcs hor~ ~ there are nice aunties down there and we shouldn't "sabo" their kindness.
- 1 more comment »
Login to add your comment. Or, Register for an account now. It's free!interesting Aunties.
08 Mar 2008 at 6:41 am
yah lor~ ~ sometimes i buy 3 but get 4 or 5 free leh~ ~
08 Mar 2008 at 5:22 pm
Hmm... one give 1 star and one give 5 stars. Shall wait for the 3 review then. Wahahaha
09 Mar 2008 at 12:31 am
Note: The fact that people signed up for a debit cum NETS card have a purpose and that purpose is not to show off the Mastercard logo and pretend to be some rich snob kid. Imagine being stuck overseas and you're unable to withdraw cash from overseas ATM due to service charge. The only thing that cay save your day and a$$ would be the debit card you're holding.
Login to add your comment. Or, Register for an account now. It's free!hmm... Does it makes a difference if you are using debit or nets? The money still deducted from your account straight away. Think you over-reacting alr.
07 Mar 2008 at 9:10 am
since it's my card, i have the right to choose what form of payment i want, isn' it? imagine you buy a cd and the staff insist your buy two so that they can have more sales, when you only wanted one..
07 Mar 2008 at 10:42 pm
what more, the cashier didn't pay attention to what his customer is saying, that really makes it a not so memorable customer service experience.
07 Mar 2008 at 10:55 pm
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The second incident involved a manager whom I was also unluckily served by. Initially, everything went well, I placed my order, he took my order, accept payment. But when it was time to gave me a number tag to wait, he didn't. I told him nicely that I don't have a number tag as he didn't give me one. In return and without listening to a word I said, he raised his voice at me and said: "Please hold on to your number tag and wait to be called once your order is ready!" Not to be outdone by his behaviour, I raised my voice at him and replied: "I wouldn't mind waiting, but you haven't even gave me a number tag when you raised your voice at me, a customer of this store!!" Embarassed, the manager just simply grabbed a number tag and swinged it across the counter towards me and walked off into the kitchen, most probably bitching about how "rude" I was. After an eternity of waiting (which I suppose must have been done on purpose as customers who came later than me actually got their food ealier than me instead.), my order was done and I simply paid him back for his service by swinging his number tag across the counter towards him and promptly replied: "Thanks for the lousy service you provided!"
And to be honest, a lot of customers were already curious as to why is there a shouting match at the cashier counter while they were enjoying their meal served rudely and lousily to them. At least, the Mos Burger at Bukit Panjang Plaza is a little better..
- 3 more comments »
Login to add your comment. Or, Register for an account now. It's free!OH no... so suay...
05 Mar 2008 at 8:43 pm
Even managers behave like that! Where's the service man? I would have done the same too!
06 Mar 2008 at 11:02 am
at least the polite and apologetic staff saved the day, if not, i would have really shoot off a complaint letter. Now, i don't even step into coffee bean anymore...
06 Mar 2008 at 11:40 pm