Nicnic's Reviews
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Most of the clothes look good when modelled by several attractive looking girls. and the prices are relatively cheap with a nicer looking website than other similar sites. I understand that some sites' products look different from those in the photos but as this website seems decent and its recommended by a wellknown blogger, we were not skeptical at all.
So my friends and I combined our orders and made a purchase.
Communication and delivery was efficient, which we really appreciate. However, disappointment came in as we took out our purchases. I will not say the clothes are totally different from the photos shown, but it just has small details that are different. For example, the site state that the model is 1.69 and the dress she wore reaches just above her knee cap. However, my friend who is 1.71 tried on the dress, and its abt 2 inches below her knees. Another example will be a dress where theres a big hole that looks torn somewhere near the shoulder in the picture, but when we got it, its a nicely cut out round hole without the ruggedness. The torn in the pic is suppose to create a off shoulder effect but the actual pic just looks like theres a nicely cut out hole on the shoulder which looks very weird.
We understand that pics and actual piece may look abit different but we think the differences are too big. Its not coz of angles of photography or good figure of model, it just looks like dresses designed similar to those worn by the models.
we were disappointed.
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The owner is a young & sweet lady who has much experience in bakery field. Her home made cupcakes with all those fancyful and oh-so-sweet designs makes me cant bear to eat them. Even her standard design with swirl sugar coating sprikled with little candies is enough to make my heart melt :)
What I like about doodle cups is that you can customize almost everything. From the fillings in the cupcakes, the colour (or even its tone) of the sugar coating, the box you'll like to fit the cupcakes in (if its meant as a gift) till the design of the main product. The owner will accomodate to all requests if they can be done. I got a fully customized 6 piece cupcake set for my boyfriend as a gift and even as a guy, he too cant bear to eat them :)
There is of course a minimal charge for special customization but I think its still very cheap when compared to other similar competitors. For example, my customized cupcake of a duck swimming on the lake cost me only $2.50. And her work are really detailed. $2.50 is the maximum price for most designs, unless you request something really complicated like a full rainforest with birds on the tree and rabbits hopping around and maybe with some trekkers lost in the jungle, another price will be quoted. :)
Other than that, the cupcakes price range is about $1.50 onwards.
The owner also told me she makes it a point that she will only make the cupcakes in the morning before the order is delivered to ensure its freshness. If you're requested to wait, its most prolly she needs time to find some the ingredients you opt for to customize the cupcakes. From what I understand, similar business will require a 5 days order in advance not to find ingredients (as I think their business is big enough), but to fit into their busy schedule which means the cupcakes may not be fresh anymore.
For doodle cups, I guess it's its freshness and its generous filling that makes it taste so good. Definitely a treat for both your taste bud and your eyes.
There is currently a 10% discount promotion stated in the blog. This is a good time to try out its cupcakes. I think most people will love it just like I do. Free delivery is also applicable with a minimum purchase of a price I forgot, sorry!
I know Ive praised too much it may seem dramatic or people may even think I'm the owner or something. But I have been perfectly honest with my comments and I think such a good bakery definitely deserves more support.
In short, my opinion: Reasonable pricing, flexibility, delicious and good service attitude.
However, if I have to find a bad point about doodle cups, I guess its gotta but its slightly limited variety as its still young in the market. But from what I understand from the owner, she is now planning to come up with more choices.
I have attached some pictures of the cupcakes I have ordered and with the kind permission of the owner, I have also posted up some of her other designs for other customers.
Thumbs up! :)
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one good thing about it is that they recently brought in a wide variety of brands for you to choose from. but not all products of a particular brand will be available.
prices wise its definitely slightly cheaper than retail. i will not say they are great bargains but they do offer products that are slightly more difficult to buy in the market.
another room for improvement is that sometimes the site is not updated very regularly. some items shows that its available, but when you click on it, it says that its sold up, which sometimes can be rather frustrating.
however, their delivery time is usually quite fast. about 1-3 days. delivery is chargeable at $10 if your purchase is less than $50. Otherwise, free delivery will be offered.
Ive had quite a pleasant experience with them for a few years. however, just today when my order arrived, theres an item with slight defect. I called them up and request for a refund or exchange. the customer service officer was polite and apologetic which is commendable. however, she couldnt tell me how will they handle the situation as she said she'll need to speak to the boss which I will only get an answer in 2-3 days. which i think should be improved as there are many similar businesses will be able to give you an answer immediately.
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However, back in Sg, though the customer service standard is not THAT drastically different, but what disturbed me was their method of operation which caused me much inconvenience.
There were plenty of examples but to cut long story short, I made a purchase in that outlet when I was in an extreme hurry. I explained to the sales girl if she could try her best to hurry up. In the end, I was made to fill in 3 identical redundant forms for some reason which till now I still dont know.
Keying in wrong amounts, losing my items when i left them in their hands, taking quite a long time to get back to me etc. Lotsa complicated examples.
But in all honesty, and to be fair, i could tell that they were willing to help solve the problems instead of ignoring my requests. They also tried to be flexible in their policy for the benefit of the customers.
Sigh, till now, I still love and hate them. I think im getting split personality.
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Unlike most other blogstores, the cut uses girls we see on the street as their models for their clothes. The website also provides the statistics of the models so you'll have a clearer picture of how their actual products will be like. somehow it assure me that their clothes will not be like Victoria's Secret, whereby only professional models will look good in their merchandise but not for real life people like us.
Of course there are pros and cons.
Pros are that their clothes are quite unique and their cutting are comparable to other fashion boutiques in town. Material wise is also acceptable, no shrinking or fading of colours. They even have underdress for their dresses. Prices are affordable too, with a dress at about $30. Postage at about a dollar and optional registered postage at 2 plus.
Cons are that their variety is quite limited. Even though they do update their collection once in a while, but personally I find that the wait is too long. Secondly, maybe I am too used to the superb customer service of Victoria's Secret, The Cut does not offer exchange or refund. Not that I have received anything from them that requires me to do so, but just for safety purposes, it'll be good if they allow exchanges or refunds due to any unforeseen circumstances.
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