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2.3
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3 Reviews
150 South Bridge Road
Fook Hai Building, #07-01
Singapore
Postal code: Show postal code
Telephone: (65) 6438-8880
Website:
Category:
Hotels and Travels » Travel Agents

    Overall Rating:
    » 3 Reviews for “Chan Brothers Travel ” - Hotels &Travels


  1. Leenie Pigs
     424
          
     15 Mar 2013 at 11:10 pm

    We booked a trip for 2 to Hainan Island last year for our parents at the Travel Fair, Chan Brother's counter. Well I should say that the male staff that served us is pretty friendly and overly chatty. He provided sound travel advises and is pretty clear about the package coverage, however while we are deciding on the package he insisted we also take the travel insurance that they also carry on top of the yearly travel insurance my parents already got.

    We are glad that we received a few free gifts that came with the payment, some toys, 2 foldable duffle bag and 2 sets of travel sized first aid kit plus a chance for lucky draw in which we had to wait for a couple of hours and halfway through waiting, we decided to give up as its too tiring. All is well until 2 weeks before the travel date that the agency called us up to inform us that the group we travel with has insufficient participants as such we must push back the date to 2 weeks later or we could get our money back. We have decided to get the refund as a change of date is inconvenient.

    The refund is prompt however we lost the travel insurance as it is non-refundable due to certain circumstances that we had difficulty comprehending. As we are glad to be able to get the bulk of the money back, which took a few days to process, we let the matter go amiably so as not to complicate the gift to our parents. We then decided to get another tour package from another travel agency and apparently this other agency offers similar itinerary and hotel quality yet a lower price and can confirm the trip almost immediately...

    We were glad that we managed to get the trip to go as planned and my parents enjoyed it pretty much... However we are now careful not to make purchase at travel fairs as the administration is complicated and confirmations unreliable.

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    Rating given:2 stars
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    1. 3novsan
       1
         
       14 Dec 2009 at 5:45 pm

      My Experience with these guys was Pathetic and i have decided not even look at Chan Brother travels when i plan my next travel.The team they have to attend people's call have no customer service skills and they don't care about customers.I deposited 1200 SGD to them for my Europe trip for my honeymoon and due to their mistakes it got cancelled and they didn't are not giving my money back to me.I am a foreigner and have no idea how to deal with these guys now.I found Sinapore such a nice place and everyone cares about Customer service. But I must say that this is my first Bad Experience in Singapore when it comes to customer service.My personal advise to all of you guys..NEVER EVER USE CHAN BROTHERS FOR ANY TRAVEL

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      Rating given:1 stars
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      1. RichardDTan
         109
           
         07 Jan 2009 at 1:08 pm

        I believe in these times, if you really wanna travel, you should choose a reputable agency. I mean what's the point in choosing a cheap agency if it goes belly up together with all your hard-earned money?

        Chan Brothers may be slightly more pricey than other packages, but scrutinise your package to see the inclusions and value. Their post-travel service is prompt and satisfactory!

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        Rating given:4 stars
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        Comments on this review:
        1. 3novsan
          3novsan said:
          My Experience with these guys was Pathetic and i have decided not even look at Chan Brother travels when i plan my next travel.The team they have to attend people's call have no customer service skill
          14 Dec 2009 at 5:43 pm
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