It is one job that the employees have to pay their employer just to start working. It is one job that does not provide paid medical leave, CPF and working benefits, as well as, a stable income. It sounds to me like a horrible job given the amount of money taxi drivers are earning now and the attitude they get from irate customers.
Even though I am not particularly glad about the increased taxi charges, I realized that it is only inevitable. How do you want taxi drivers to live if amongst all of these inflation and increased costs, they do not get to charge higher prices?
Spare a thought for them. If you want good taxi service, hop in the taxi with a smile, give clear directions and make polite conversation. Never forget to say thank you to the taxi driver once you reach the destination.
I know the importance of upgrading and I think Comfort has made great strides in improving its taxi services.
Improvements to laud about
1) Credit card & net payment allowed
2) Technology implemented on taxis to allow drivers to find directions from a roadmap.
3) On -call services improved to shorten waiting time. Customers no longer has to speak to operators each time they wish to call for a cab as previous pick-up location is stored, up to 2-3 locations can be saved for each phone number. You only need to key in your phone number to retrieve information, and press the accompanying digit for the desired pick-up location.
Areas I do not like
1) The newer fleet of taxi look sleeker, but I find it more difficult to alight and enter the cab due to the higher level.
2) Very confusing surcharges, fuel charges, out-of-city charges and mid-night charges... And there seem to be changing the structure every now and then.
Having taken the different cab models; Hyundai Sonata and Toyota Crown, I like the one with enough leg room so as not to make me feel claustrophobic.
I find that the taxi drivers here have a good life since they are able to choose passengers when not waiting in the taxi stand. During a particular time slot, they would choose passengers going their way when they change shift. Other times, they would reject those who are going to the more rural parts of Singapore that won't have any passengers going out from those areas.
Usually the drivers I have met are quiet and would drive the route that I prefer after being informed. The drivers who chatted are the ones who needed some perking up, it's dangerous to doze off while driving and I don't mind talking to them since it concerns my safety too!
There was only this one incident whereby this driver didn't know where the place was but insisted that I took his cab, the fare would have earned him a handsome sum, of course. When we were in the area, I was berated for not finding out where the place was and had to call my colleagues to find out the exact location.
Each individual has his/her own personality and only this driver didn't have what it takes to be a responsible driver. The other drivers often call their friends for help. Not berate the passengers for not knowing the location. I wouldn't have minded if it was a polite request.
I take cabs fairly frequently, so I have my fair share of good and bad cabbies. The good ones are talkative, and helpful. Some go so far as to waive fares if you are critically ill and vulnerable. Bad ones take longer routes, drive slowly, are rude, and there was one who even threatened to throw me out during a peak hour, when I argued with him over wrong directions.
My main gripe about the taxis in S'pore (not just Comfort) is its rising fares and complex pricing structure: peak hours charges, midnight surcharges, fuel charges(recently scrapped), etc. A plus point is that all taxis here are safe to ride, unlike in some countries where passengers are abducted or robbed by drivers. There are also no bogus cabbies who charge inflated fares.
There are many different Taxis now in Singapore, but most of the time I see comfort taxi.
From my experience of taking comfort taxi most of the cabby are usually quiet they just ask you where you want to go and they will just drive you to your destination in silence.
But different cabbies have different personality there will always be friendly and rude cabby depends on your luck.
But you cant blame the cabby for being rude, I have a uncle who work as a Taxi Driver for comfort he work long hours and its natural for him to be tired leading him to a bad temper and being rude..
Now in some Comfort Taxi there is a small touch screen TV which allows passenger to see the tourists area in Singapore the good places to go to, and what movies is showing now in cinemas around Singapore.
Comfort taxis. Quite a service they have. I seldom take taxis, but most of the taxis i took is comfort cabs. it is not a surprise though, since comfort cabs are having most of the market share.
The service of comfort cabs are quite good, apart from some cabbies being rude to the passengers. There was once i took a comfort cab. The cabby is quite polite, and he talked to me about his life as a taxi driver while driving. Although it might be quite dangerous to multi task while on the road, having that 20 extra years of experience and driving at a smooth pace is not to be reckoned with.
All in all, comfort taxis are quite comfy after all. Just hope that u are lucky and not get a errant or rude one! black sheeps are all but few around, but they are still available out there.
Rating: 4/5(quite ok)
My dad is a Comfort cab driver but I seldom take cabs (unless he is giving me free rides). He has to pay over 900 dollars a week in cab rental so I guess that explains why the taxi fares are getting more expensive. I only take cabs when I need to go to the vet with my pets, to the airport, or out on a shopping spree. Most of the time the cab drivers are friendly and helpful. They will help with the lifting of the luggage or heavy stuff into the boot. Though some Comfort drivers like to take a longer route to earn extra income. The Comfort booking hotline is automated and I love it. It saves me trouble from booking a cab whenever I need it. I have no problem hailing a cab even though I am carrying a pet carrier.
Overall, the cab drivers with Comfort are okay. I have met cab drivers in KL who are simply horrible, rude and greedy.
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