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4.0
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350 Orchard Road Basement Level Shaw House
SingaporePostal code: Show postal code
Telephone: (65) 6836-1123
Website: www.pepperlunch.com.sg/
Category:
Restaurants » Fast Food, Japanese , Steakhouses
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Overall Rating:
87
Each time I go shopping at Shaw, something remains totally constant: The crazy long queue at Pepper Lunch that extends even outside the shop itself! I like Pepper Lunch (my favourite item is still the good ol' Beef Pepper Rice- I can't stand the bean sprouts in some of their other items), but I did not quite get the hype. Most Pepper Lunch outlets I have visited are usually slightly full, but not totally packed. That was until I heard from a friend that the meat (beef) there was way nicer than other outlets. It hit me- Of course! The ingredients are probably nicer since this joint is located near Isetan Supermarket, famous for it's awesome meats, some from Japan. Okay, my guess may not be right, but another obvious reason is the menu. Some items sold here, are not sold in other outlets! All I have to say is : Wow. Not many shops can create a massive queue like that, so well done! :)
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130
When they first started out in Takashimaya, I tried a few times and I thought it was a great choice for those who wanted steak at an affordable (not any of those full course dinner which adds to more than $20 for dinner) and yet comfortable environment (not just any western stall in a noisy foodcourt).
As years passed, I see that they continuously add non-beef items and specialty to their menu. Salmon cream pasta, bolognaise pasta, Japanese curry rice on hotplates?? That’s interesting.
On the steak, I like the part where they have beansprouts and egg (not all). And not to forget their special sauce where I could add as much as I like. As for pepper rice, maybe I am just not used to mixing uncooked meat with rice on a hotplate (I couldn’t get the heat distributed correctly between the rice and the meat), it is always my last choice.
Some few months ago when I went to this outlet, I find their service very “messy”. Not that it is not good, just that maybe something else could make my dinning experience to be better.
First was that I have to wait for their staff to find a table for me, because the tables are all “taken up”. The staff would leave a “Reserved” sign when I take up the table, and after I leave, they will serve the table to the next guest. But because they do not put some kind of “Please let us serve you” sign at the door, I stupidly walked to the sitting area and all I could find were truly-occupied tables and seemed-to-be-occupied table (with “Reserved” sign). After a slight delay, a staff came up to me and ask to assist me. When I proceed to the counter to order, I saw that the staff came up to others in the queue to ask if they have got a table. For those who haven’t, she will go and check to see which table is already available (maybe just not cleared by the cleaning staff, or that she had already “reserved” it and just need to allocate it now).
My food was served at a reasonable time, particularly from the time they took it out of the kitchen and served to me. But as I was sitting near the serving counter, I could see some confusion over one of the orders where the staff couldn’t seem to find the right customer to serve the hotplate. Luckily it wasn’t mine, else the steak would be over-cooked on one side and undercooked on the other, by the time I flipped the meat and sizzle it.
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