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Singapore Airlines has evolved into one of the most respected travel brands around the world. We have one of the world's youngest fleet in the air, a network spanning five continents, and the Singapore Girl as our symbol of quality customer care and service. Customers, investors, partners, and staff — everyone expects excellence of us.

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    » 15 Reviews for “Singapore Airlines ” - Services


  1. hburn10
     264
       
       10 Jun 2011 at 5:50 pm
       Singapore Airlines - Services   Singapore Airlines - Services   Singapore Airlines - Services   Singapore Airlines - Services   Singapore Airlines - Services

    Finally had the chance to take a 4.5hr ride to Shanghai on SQ biz class but only for 1-way which is better than having none.

    I was frankly a little disappointed at the biz class seats as I had expected partitioned seats like what I saw in their ads but than again it was my fault for not checking out the plane model to verify that.

    Service was obviously alot better flying at this category, right from check in, luggage limited, and the Krisflyer Silver Lounge at the airport which provided free food and drinks. They even have Tiger on tap, but then again not so good an idea to be tipsy on board.

    You are greeted by first name when you are identified as a Biz class passenger which always seem to have that special personal touch. You are invited to look at the biz class menu and choice of drinks - couldn't resist having a glass of bubbly.

    The lunch itself was so much more elaborate, with starters, main course, desserts. The starter of satay was impressively good, and main course of fish was average actually, and dessert being a dark chocolate ice cream with mango thingy was very good.

    I am terribly impressed at their efforts to clean my mum's entertainment screen - she asked for help as it was marked quite badly and she couldn't see the screen properly. 2 different stewardness came with first a dry cloth, then a wet cloth, and still the stubborn stain refused to go away. At this stage we were abit embarrassed at how hard they were trying and said its okay, never mind. 5mins later, a senior stewardess came with a bottle of perfume and cloth, and voila, the screen was clean! Kudos to their excellent service!

    The biz class seat would have set me back by about 2k but this was sponsored so I was lucky. If I were to pay, perhaps I will not and instead choose a longer flight time no doubt more expensive but you know, just so you can enjoy the experience a little more. But check the airplane model.

    Oh, and this model that I unfortunately took has this annoying silly system of running their movies on auto-pilot one after another (interjected with commercials etc) with no option to start a movie from afresh if you want to. So you either have to be very lucky to catch the beginning of a movie you like, or end up watching 2 halves of 2 movies.

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    Rating given:4 stars
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    1. happyangster
       14
         
         27 Mar 2009 at 12:41 am

      Travelling with Singapore Airlines is so far, so good. I must say, its services are at par with global standards; no wonder, it is capable of providing its passengers the real comfortable experience. SIA is what a flag carrier should be. I hope some owners or executives of other flag carriers must take SIA flights and take the opportunity to learn about the airline’s best practices and probably, apply them on their own. Just like the country it represents, SIA does not content with mediocrity; instead, it continues to reinvent and improve itself to be the best. From the few flag carriers I traveled with, SIA is on top of my list. Keep up the great work err flight!

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      Rating given:5 stars
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      1. ginger
        ginger said:
        hi,, i'm new here.. my name is ginger,, just to check have u taken SIA A380 before? thanks..
        26 Jun 2009 at 12:50 pm
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    2. tans0001
       7
         
         23 Mar 2009 at 10:49 pm

      Have always travelled on SIA ever since i started travelling, be it short or long haul. Will usually select special meals (seafood). They usually serve special meals first. The seafood meal is good as it uses fish or prawn. You can always change your seating at the SIA website and also print your boarding pass, saving you lotsa time. The lavatory stocks disposable toothbrushes, shavers and cologne. Will also order the S'pore Sling everytime. The taste differs each time due to the different cabin crew mixing it and also the different component quantities used. Service is good as always and they'll go out of their way to make you comfortable and cosy.

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      Rating given:5 stars
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