I'm using Max On Line at home and I must say I have no problems since day one, though during peak hours the line tend to be a little slower, but since many of the other users have switched to Fibre, mine cable seemed to be pretty alright.
My whole family seemed to have switched to Max On Line mainly because of the Cable TV (SCV) and the bundled discounts with the mobile phone line. We have been enjoying the bundled discounts complete with a free home phone line which I find is not so good in terms of clarity as compared to the good old and reliable Singtel land lines.
When I faced any problems, the 24 hours hotline provides me with good and timely advises. Courteous and helpful I must say of the tele-service staff and we usually could more or less solve all problems via the tele-conversation. Theres only once the technician had to come and they react to me within 24 hours which is extremely efficient I must say.
So i strongly recommend StarHub services and products to all my friends and family as I am a very satisfied user. Though I must say, hiccups do occur sometimes due to random reasons but so far they have delivered a good job and product to me. Occasionally they do throw in some good packages or upgrades on the Cable TV programs as well as being in the Hub Club ( TV, Internet, Mobile User), I get to recontract my mobile plan every 12 months. :)
Great Perks, Good Prices and Good Service
Max on Line - Very slow connection and felt short changed - though signed for 8mpbs but getting 1 - 2 mpbs most of the time - Ridiculous. Numerous complaints made but to no avail, it's still that slow! Very frustrating and I wondered why?
Recently, many sign up during the IT Show at Suntec City as can be seen from the hugh turn-out, long queues and undue waiting time at their counters. Nearly 4 -5 hours wait there from one counter to another, thus, my last and final visit to such sign-up. Very exasperating experience!!
For sure, this certainly aggravates the already slow connection due to the bottleneck - too many people surfing at the same time during peak hours resulting in jam and poor connection. I think Starhub has to buck up and further improve, upgrade or increase their bandwidth and facility to cater the increase traffic volume so as not to disappoint their loyal and new customers.
Lastly, there is certainly much room for improvement on their above services and cut short queues at their next and future IT shows.
This thread looks a little dated, from jan2009. Listen out to those 100 ppl at hardwarezone.com.sg. It looks like a national crisis, and a eminent mass protests. See:-
Well... if one person complains to Starhub, they won't bother about you.
If a significant number of us complain as a group and if the group is large enough, maybe they will be scared?
There are a few ways which we can go about it though Im not sure if every one of them is effective.
1. Complain to CASE (Consumer Association of Singapore). http://www.case.org.sg/
2. Complain to IDA. http://www.ida.gov.sg/home/index.aspx I think this is the governing body of the telecommunications and infocomm services in Singapore.
3. Set up a facebook group/ blog/ website and each of us list our bad experience in there for others to see. You never know the power of the internet.
4. Write in to the press. (Maybe major newspaper like The Straits Times won't be bothered but "smaller" papers like The New Paper or Lianhe Wanbao will be interested?)
The main thing is that we have to act together as a collective unit and the bigger the group the better. And in my opinion, they are acting unfairly in the sense that they cannot provide us a basic service as they have assured and instead, are still bounding us to a six-month contract and not allowing us to switch back to Singtel fixed line. True, we have signed a six-month contract with them but the contract is signed on the condition that they can offer us a residential phone service which in this case I think they have failed miserably.
What do you all think? Maybe some of the measures are too extreme?
But Im really really really pissed off with them.
They keep giving standard answers without offering any help as you all know.
The least they could do is offer to compensate us by offering us rebates on our maxonline subscription or something.
If we can't use the home line and we use our mobile line instead, wouldn't we end up paying more? And who's going to pay for that?
Make Starhub is pay, losing customers, inc. me.
I am a hubber and have been a Maxonline subscribers for many years (at least 6years). I can't wait to switch to Singnet the moment my current contract expires in a couple of months. Reasons?
To start off, there will be one less discount (reason) for me to stay on as I am sick of the lousy coverage of Starhub mobile phone network. I can't even get a decent signal strength for making/receiving a call in most part of my estate and many places I frequent (many of these are in town). Once I cancel my mobile contract, I will no longer enjoy the hubber discount.
Secondly, I find the current $56 I paid for the maxonline service too expensive. As I have weaned off online gaming, I don't really need high bandwidth. Besides, it being a shared bandwidth, I am not really even getting close to the indicated 6Mbps (or is it upgraded to 8mbps now?).
Finally, Starhub keeps offering such good deals to new sign up, passing us loyal customers over always. Not only do new subscribers pay a lower price for similar plan but they also get free voice enabled modem for the free land line while we loyal subscribers have to pay for the voice enabled modem for the free land line. I understand the need to entice new customers but pissing off loyal customers really does not make much business sense too.
I've been a MaxOnline user since well, forever, and I gotta say that although it may not provide top-notch service all the time, it's still the best we have here in our Sunny Island.
I only experience downtime probably around once a month, and while it irritates me, it'll do. :)
It is bloody expensive though.
I have been on MaxOnline Express since 2002. Back then, it was still under Singapore Cable Vision (SCV), before Starhub acquired it sometime later. The reason why my family subscribed to MaxOnline was that my apartment block had just been wired with the "Cable Ready" system at that time, and it was also because of my family wanted to watch World Cup 2002. As we had subscribed to both Cable TV and MaxOnline Broadband together, the additional cable wiring fee to the study room is waived.
Back then, the cable modem was under the 2 year contract as a loan item, so the monthly broadband subscription was around $60-$70 plus. After Starhub bought over SCV, it introduced an “own-your-cable-modem” conversion scheme. That was when the monthly subscription dropped to $56 (w/o GST) as of today and still remains unchanged.
With competition from rivals, Starhub upgraded its cable wiring and hence the gradual speed upgrades from 1.5Mbps to 2 Mbps to 4 Mbps to 6 Mbps and then to 8 Mbps as at present.
The broadband connection over the years is good and as promised an ‘Always On’ status. Its cable offline maintenance is always done off-peak and on a quarterly or half-yearly basis, so it is not a problem.
When my old cable modem became obsolete in late 2007, Starhub offered to trade-in the old modem with the new Motorola SB5101 at a good discounted price of $60 plus at VivoCity.
And just recently, we renewed the contract for another 2 years, enjoying the present promotion of 25% discount. We actually renewed the MaxOnline Express under the Student promotion at 30% discount as my brother is a SIM undergraduate. But the CSO called and said that university students not counted in the Student promotion (but I read the T&C and it did not state so, it only states "tertiary students & NSFs"), and so to make things easier to handle, the CSO renewed the plan at 25% discount and gave me a few thousand Starhub rewards points.
And since my family is under the Hub³ Club membership, there is a further 5% discount.
I have been on Starhub Maxonline way back before they started their broadband internet. Way back then they are still known as Cyberway Internet.
The speed for their cheapest plan is still acceptable to me since I am not really into online gaming that much. Moreover there are discounts for being a hubber with Starhub since I have the internet, mobile and cable tv.
Besides the discount, for every dollar spend with Starhub, I get 1 point which can be used to offset my month bills. So far, I have not seen any better promotions from other telecoms.
I don't see myself changing my internet service provider any sooner unless the other competitors can come out something much better than Starhub.
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