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NYSS has by far showed me the worse service and attitude one could offer. I was bugged incessantly by promoters at the roadshow and was persuaded into buying the $8 promotion voucher from them. I was promised a 2.5 hour session which in actual fact only lasted for 45 minutes.
Firstly, NYSS was definitely discriminating people by changing their tone and attitude drastically when they heard that I was a housewife. When persuaded further to purchase their package, and I refused, they instantly looked unhappy, as though I was wasting their time (when in fact they are wasting mine and I had paid money for this!).
To quote directly from their consultant Michelle, at Clementi branch, she questioned my ability to spend and said out loud that I could not bear to spend my money on their one time top up. From then on, she had a perpetually irritated look on her face and was unwilling to have any further conversations.
Together with me was a friend whom they separated us into different rooms from the very start, saying that their scanner had problems and it would be faster if we proceed into different rooms. Her consultant, Mandy, then showed her photographs and names of their customers when trying to prove that their treatments were working. However, such information should be kept private and confidential. Their details, even their names, should not be displayed to any outsiders without their permission.
Upon their last persuasion and our refusal, Michelle and Mandy mentioned three times that they would close our accounts. They kept questioning if we had the heart to solve our facial problems. Truth be told, given their lousy service, no matter how well they could solve our "facial problems", we will never be their customers.
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I must admit that the $10 facial voucher they were dangling at Orchard Central a few weekends ago was too attractive to resist. And so off I went with a friend to the Taka outlet after making sure the salesperson called to book the appointment at the point of our purchase.
I did expect hard selling as $10 is really too cheap but its still annoying to have to sit through it.
We were ushered into a room to wait, and strangely enough, they did things in tiny steps eg. bring us forms, bring us water, collect forms etc all with waiting in between. This wasted half hour of our time, from the supposedly 2.5 total time needed.
Then I was ushered to another room separate from my friend because the room 'only has one scanner and will save time' - but was made to wait again.
2 consultants then came into the room. They did the same scanner to face thingy and started saying oh your skin is dehydrated etc, blackheads etc. They launched almost immediately into their sales talk - since I'm already here why dont i upgrade to a better treamtment. When I said I have no money, they replied that its not expensive, even students can afford it (are they insulting me??!).
They then changed tactic to asking if I want to combine my 2 treatments into one better one, no need to top up any cash (my $10 voucher entitled me to 2x sessions). And they never did explain what's the difference between the 'normal' and the 'better' one. So I said no, I'd like to keep it to 2 sessions.
I think the lady got a bit fed up and said something to the effect of "okay so you obviously just want to come for the $10 promotion right". Why else would I be there, so silly.
I was then ushered to begin my treatment to a big room with partitioned curtains similar to those at hospitals. The air con was freezing and they ask you to change into the facial sort of robe that exposes your shoulders and up. Be prepared to freeze for the rest of the treatment.
I have to be honest and say that the treatment was actually not bad although the therapist did not explain what was being put on my face. Midway through, they said a lady named Esther gave a complimentary upgrade for some collagen thingy and put it on half my face apparently for me to see the effect. After that the therapist asked again if I would like to combine the 2 treatments into 1 to enjoy a detox massage and a detox mask. So smart of them to ask when you are half naked, freezing, and couldnt see them because your eyes are covered with cotton pads. So I said yes, sigh, also to save myself the hassle of returning to endure the sales talk.
The therapist was abit impatient and callous towards the end of the treatment for some reason. When it finally ended and I could feel my toes again, they asked me to acknowledge the treatment and tried to persuade me to sign up for a package again, saying that is is a waste of my time to come without finding out what's the problem with my skin...with the package, they can treat the root of the problems etc. I said no, and they asked 'so why did you buy the voucher since you dont want to find out about your skin?'. -- "Because it was $10" was my reply.
Bottom line is, my skin did feel better after the treatment and all that but goodness it really took me from 4pm to 7pm to step out of the branch. $10 is a superb value for this experience in terms of the skin but the sales talk was just simply annoying.
And I later found out that the therapist that my friend had quoted her $2k for 10 sessions. They must really be mad.
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Dear ladies, I should have come to this site earlier.
My friends and I bought 6 vouchers recently at Raffles Place. We had confirmed with the sales lady what procedures were included in before buying. Cleanse, steam, extraction and mask were the basic procedures. We were required to give them 2 and 1/2 hrs of our time when we went there for our facial. We went there in 3 groups ( 2 pax at a time). My facial was done in 30 mins by a consultant named Joan. She cleansed my face in 10 seconds, used a mask that is supposed to soften dead cells and blackheads then a hydrating mask to finish it off. No extraction done. Before the facial she had analysis my skin on a computer. The scan type. She said it was terrible. 1st problem is lack of collagen, 2nd is pigmentation and last is oily skin. She said my voucher is redeemable for only a S$100 facial. If I want a good facial like collagen facial I have to top up. Collagen facial cost S$220 which means I have to top up S$120 which I refused. I started my facial 1st then my friend came in to have hers. She was shocked I was already putting on mask. She had questions for her consultant. However, my consultant Joan interrupted and was rude to my friend. She say S$10 facial is like that. They don't do extractions for 1st time customers. So if my friend insist they will not be responsible for any redness, wounds,scarring or infection during the treatment. Scary! Does this mean they will only be responsible only we signed up their package? Professionalism? My friend said what is a facial without extraction? We are here to "clean our face". Fortunately, my friend's consultant was a nice lady. She did a good job for her. I ended up waiting an hr for her. However, I stopped my friend from signing up as I was sore about my dear JOAN. I asked Joan why is my friend taking a longer time than me. Her answer: You had great skin while your friend's condition is terrible therefore need longer time. Contradicting! Different from what she mentioned about my skin earlier and I knew my own skin condition. The voucher includes a mini sample which JOAN did not give it to me. I knew from the start but I didn't say anything as I was sore about her. I did not want to ask or talk to her. It was my friend who got her kind consultant to pass it to me. Subsequently, I SMS all my following friends not to use JOAN. I even forbid them to sign up even they like it. They were all lucky. We 6 of us all had different consultants. 2 of them were given free upgrades to collagen facial. The other 2 were given Buy 1 free 1 collagen facial. I should have voiced out like my friend but it was already too late when my friend came in. I was already finishing my facial. Did I mentioned JOAN was at VIVO City branch?
After I have simmered down. I realised it was just a black sheep like JOAN that is tarnishing the beauty industry. I called up my friends telling them to make their own decisions. Hope my comments helped those who are considering NYSS.
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ok this review is for new york skin solutions located at Novena. I would seriously warn anyone from thrying this salon. The way they operate is they try to call old customers saying there is one free treatment. when you get in there thinking its free they try to frighten you by saying your skin needs aditional care and the treatment we do alone is not sufficient and for an additional 50$ we will give you an acne treatment. I beleived what she said and went on with the treatment. Beleive me its really not worth it at all. After the treatment my skin became red and itchy and when i complained she told me it will go away in a coupe of days. When i was about to make the payment these people again try to con you by saying if you pay additional price we will give you one additional product for free. I refused to pay anything additional and walked off from the salon. Never again will i visit that salon
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Same as all of u,i went to nyss to try out for the facial at wcc. They told me many thing n keep ask me to take the package. It's cost thousand plus. but i only put a $300 balance first. So 1st time i went i try the free trial,their service very bad. nv trim eyebrow for me. Other beauty shop they did it. but them no. And after all they keep on call me and ask when i free to come dwn for the treament n pay the full amount. i told them i not free. the 1st time i went the service is very poor already.So i decided to cancel my package,that i already pay $300 balance,i called them and told them i going dwn to change my package to other thing or products. When there they like not really happy to servce me. just ask me to wait in the room first. and then they only give me 2small bottle face cream,it cost my balance i had pay $300. What the hell.I won't went back there again. Tv all is a lie. They only want make the nyss more popular only.
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how i wish i seen this forum earlier. i signed up a package with NYSS on believing that they are diff from other beauty salon.
after my 1st treatment, my face suffered from allergy reaction. worry that i will suffer the same if i were to continue, i went to speak to the branch mgr for refund of unused sessions. i even showed her the doctor's letter on advising me to stop treatment. on seeing the letter, d mgr said that such letter can get from anywhere.
leaving with no choice, i went to CASE. since d day till CASE wrote in to d mgt, d branch mgr not even once contact me. much later, i received call from her offering free sessions. i turn it down.
subsequently, there's email correspondence btw CASE & NYSS. from 1 mgr to another mgr to another mgr yet another mgr, all give d same proposal of reassess my skin & recustomize my package. they refuse to refund. none of them can address d risk of me having another allergy reaction.
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They said comfirmly i can see results after 3 skin cares, but still my face of condition is same.
And the worst thing is i always making reservation on the phone. but some of them is really not kind.
Last week, i couldnt get skin care cos that day was my consultant off day. but i also can go to NYSS on thursday which is my off day. then i expected making reservation with any other available consultant. but she said our booking is full so cannot. i was really upset her way of talk that was really rude. she even didnt say sorry, even didnt try to check. and didnt say bye, hung up the phone before me.
and yesterday also made call to make reservation fof next day which is today, thursday.
she said tmr is my consultant's off day. so ask me to get skin care other day. i feel really angry. so if every week they say like that, when can i get cares? i also ask her to check any other available one, she made me hold on, but although i was waiting her answer about two min but she never answer me so i just hung up. and then call again. maybe she was other lady. her way of anwering was ok. but she never call me back after she said "ill call u back after checking."
30min later, i call again.... it was three time. i was going to refund rest of money. but third one finally made reservation for me.
i paid more than $2000. but i think i cant get worth of that cost. really dissapointed.
so i never recommand to others, and after 10 treatment, i wont continue to get cares in NYSS.
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