hi everyone =)

i've read the comments above and my sympathy to all who have suffered under the hands of NYSS. i can full comprehend your plight.

For all those considering New York Skin Solution’s (NYSS) facial treatments, here a piece of good-willed advice: DON’T!!!!! On the basis of freedom of speech in Singapore, here’s my experiences coupled with my honest opinions about their services.

You know how some beauty parlours treat you like royalty prior to signing up for a package with them, and then kick you aside after they’ve received your payment for future treatments? Well, NYSS falls into this category. Their customer service was horrible for a company in the service industry (especially the white sand’s branch!).

1. Firstly, rude and abrupt phone operators.

2. Secondly, no initiatives on their part to remind you of your next appointment (unlike various others beauty salons I have been too).

3. Thirdly, very very VERY inflexible schedules (most of the beauticians have tightly-packed schedules; in my opinion, they are biting off much more than they can chew, hence the deterioration in customer service quality).

4. Lastly, I did not have a fixed, stable consultant who was familiar my skin condition (for all those whom are not in the know about this: a consultant in beauty parlours as such, is usually assigned to every client, so that she will be familiar with your skin condition follow up on your progress consistently is aware of the products suitable for your skin develop a rapport with the clients and to maximise their satisfaction) - my friends with various others NYSS branches complained of the same issue as well!!

Sadly enough, NYSS did not provide any of these customary services for me. I personally felt their main aim was to generate profits from the public: each beautician trying to expand their clients’ base so as to earn more commission, and neglecting the satisfaction/feelings of the clients (not even placing it as second on their list in my opinion!)

Apart from the services’ flaws, their treatment itself isn’t as good/reliable as what they proposed them to be. (I signed up for a cleansing treatment for my pimply complexion...)

1. They were not thorough in extracting out all the clogged pores, which later (about 2 days later) resulted in inflammation of these pore (redness pus). I called to complain on several occasions, but they always claimed their beauticians aren’t free to treat my condition before my next stipulated appointment AND THAT IT WAS A NORMAL OCCURRENCE!!! I feel like swearing whenever I hear this pathetic excuse.

2. During the application of anti-septic right after extraction, they were not meticulous enough to clean the entire face (the nose portion was always left out). I had to remind the beautician(s) to do so, in which she would EITHER not respond and sulkily do it OR said that it didn’t matter much. I mean... You guys are supposed to be thorough and detailed and committed to your job, NOT NONCHALENT! And what’s with the attitude???!!

3. They were highly inconsistent with their treatments: sometimes I had the oxygen steam treatment to reduce the redness due to extraction, other times I didn’t. I actually had to remind them on a few occasions, to which they acted AS IF they remembered that it was part of my treatment. It was freaking obvious it slipped their mind for crying out loud!!!

Here are my grievances about NYSS. As for any improvements in my skin condition, i would say that it is NOT UP TO EXPECTATIONS because they promised so much and delivered so little. My face condition did not get any less oily or clogged even after purchasing their products and facial package. If I may assume so, it is about in the same condition as prior to these facials at NYSS! What a disappointment!!!! What a waste of money and time!!!!

Please DO NOT land yourselves in the same situation as I am currently in. This is a warning of the kind of services/treatments they provide. I have had my share of UNPLEASANT experiences with New York Skin Solutions, and I hope you guys WILL NOT fall prey to their sales gimmicks and empty promises!

Please make a WISE DECISION!!
All the best!! I hope the above experience and comments helped =)
Sincerely,
HF =)

Like you all, I went to NYSS for a free trial after seeing their programme on Channel U which made me regret n became my nightmare. I have a smiliar case like Wiz... but the worse thing is I signed up for 3 packages n 40 ampoules under pressure and tat was once I stayed until 11 plus at night. n the packages cost me abt 19K this is not a small amount yet I don get the result as said by them "GUARANTEE". My main concern is the pimples mark on my cheek but after the treatments there are more marks on my skin and it spread to other part of my face and chin, there r oso small pimples on my face, my face is rougher after the treatments i hv no idea wat have they done to my skin but when I confront her, she wants me to give her more time n it's been 9 mths there is no improvement and they claimed that my skin look much radiant than b4... Wiz .can u let me hv the contact of ur Dr. from National Skin Centre.

Thanks.

regards,
Kbrence

hi Wiz, I paid almost 8k for 20 over sessions. 1st package was 3k. Subsequently they kept pushing me for another package of 4k consisting of oxygen treatment and ampules blah blah...

I was so desperate as I'm going to ROM soon... Seeing how much ChannelU actually publicize NYSS, I let my acne got the better of me and signed for their packages.

they even told me i could be their model after i recovered and would get further discounts next time after being model. they put medi onto my face and my condition got worse. they claimed its the reaction of the medi and asked me to go back for soothing masks. despite their soothing masks, the condition went from bad to worse, no improvement. til now i received no call from them to ask abt my condition.

i really felt cheated. $ gone and stuck with worse skin condition. really useless.