Cathay Cineplex (AMK Hub)

I enjoyed AMK cathay cineplex a lot since it opened. Hence, i always meet my friends there for movies even though we have one cinema threater near our house .

What made me disappointed is their services, to be more details i will provide you the story below.

On one occasion which i am very late for the movie due to traffic jam, so my friends have went in to the hall first to watch the movie and they left my ticket on the counter.

I was told by my friends that as long as i told the counter staff my name, i will be able to go in . However, when i arrived at the counter whereby i had already late for half an hour , i was alarmed to find that there was no one situated at there . So i went over to the counter where they sells tibits. I kindly wait for the staff to serve finish his customers and went over to tell him about my matter.

Instead of assisting me , he just called out the name of the person-in-charge.I waited for 1 minute and no one came out to help me so i approved the staff again .

Seeing that i am so rushed , he went to the counter and look for my tickets within a few second he found the ticket as the ticket was clip onto a transparence folder.

As soon as i saw my ticket, i told him my name . By right he should be giving me ,however , he still double confirm with me by asking me to spell out my name !!!( PISSED ME )

SO IN THE END , I only watch the movie for about one hour ( duration for movie is 1 hour and 45 minutes )

Through this incident , i hoped all the workers who worked in service sector especially customer service, can learn to be MORE FLEXIBLE !!!

Went to Cathay AMK to watch Balls of Fury last weekend.

Well have to say that the standard of the cinema is as good as the rest of the cathay cinemas.

I like the large reception area where to buy tickets and popcorns. One thing bad though, there are no seats to sit on while waiting for the show to start unlike other Cathays.

There are 8 cinema halls there so quite a number of shows showing there. Good.

Service wise, GREAT! The people there are very friendly. From the one selling the tickets to the usher. Even when I was walking into the cinema hall, the guy manning the tibits section manged to say "Welcome! Enjoy your show" to everyone walking past him.

The cinema seating is good and comfortable. The solpe is quite high so the guy in front of you can hardly block your view. They do not maximise the seast to the fron so even if you get 1st row seast, you will not get a neckache after the show.

The sound system is up to par as it is new and uses the best sound system.

So overall it is a good place to watch show in the north now other than Junction 8 and Causeway Point.