New York Skin Solutions

New York Skin Solutions is just like the 'True Spa' case.They are only interested in making customers sign up their REALLY EXPENSIVE packages.Then when customers have problems like in my case where i am proven ALLERGIC to their products,it's VERY DIFFICULT to contact the consultant involved and even worse,THE MANAGEMENT TOTALLY IGNORE YOUR REQUESTS FOR REPLIES AND EMAILS!!!

I called up New York Skin Solutions(NYSS) about eye treatment and was told i can have a free first time trial.So i arranged to go Ngee Ann City branch but once there,they told me there is NO free eye treatment,only facial.Then the consultant Adel (anyone who gets her as the consultant will be in BIG trouble!), keep pressing me to sign up for a package before we (my mum went with me) are allowed to do the free facial.So everyone out there! DON'T BE CHEATED BY THE FREE TRIAL!

And their package is VERY EXPENSIVE too! $3,531(with GST) for 10 treatments,and so-called FOC 5 treatments.When i said it was too expensive for me,it became 20 treatments for the same price.It was still over my budget but the consultant Adel say GUARANTEE that my eyes can be treated so my mum said can give it a try as i had been searching for a cure for many years to no avail.Only when i sign up then we are 'allowed' to do the treatments.And when my mum expressed no wish to sign up any facials with them,Adel gave her a 'upgraded' collagen free facial to try.

But once i sign up the package,Adel don't even bother to do my treatment for me! What's more she even say i don't have to bother to change into the robe when doing facial??And i was left lying there waiting for whoever is available to come.The supposedly 1 hour treatment took 2 hours all due to waiting for the consultants as i don't know exactly how many of them take turns to come and do my treatment!And after we finished,Adel still keep pressing my mum to sign for their facial although we told her my mum already have a very big facial package elsewhere and we had not even had our lunch at 5pm due to Adel's hardselling and kept delaying our time.And to make my mum sign,the supposedly minimum 10 sessions became 5 and then became 3!And Adel still can say that she is not forcing my mum to sign but to give them a try???I think they are so desperate that if you walk out they will offer you just 1 treatment @ $50!

My mum was so hungry that she was having gastric pains already so in order to get out of the New York Skin outlet she just sign the 3 facials @ $321 as she knows Adel will not let us walk out like that.But the worse is yet to come!MY FACE BECAME ROUGH AND UNEVEN after the treatment which includes a face mask so i went down to show Adel and tell her I AM ALLERGIC TO THE TREATMENT and so want to cancel the package as i really can't do it since it's not suitable for my face.But Adel say its IMPOSSIBLE because their products are 100% botannical and so are suitable for everyone.Adel then gave me a face cream 'for sensitive skin' to apply and INSISTED THAT I CONTINUE WITH THEIR TREATMENT.When i asked her if my face gets worse,is New York Skin going to compensate me?She just PUSHED THE BLAME to their product people to come and settle.But i am dealing with New York Skin!!!They are the one who is FORCING ME TO CONTINUE WITH THE TREATMENT IN SPITE OF MY ALLERGY, not the product people!

Anyway,MY FACE GOT EVEN WORSE after using the cream! It was PAINFUL even on application and RASHES DEVELOPED ALL OVER MY FACE,especially my cheeks and MY FACE GOT ROUGHER!! And when i stopped using the cream,BROWN SPOTS DEVELOPED on the areas where the rashes subsided.I called Adel again to tell her confirmed that i am allergic YET she still ask me to go down let their 'skin specialist' see first.I know she STILL WANTS TO FORCE ME TO CONTINUE WITH THE TREATMENT.The next day i went to see a doctor and he agrees that i am allergic and wrote me a note to show NYSS.The doctor says if after taking the tablets he gave me my face still don't recover,i will have to go and see him again for a cream which will CAUSE THE THINNING OF THE SKIN ON MY FACE.

This was on 23/4/09 Thursday.From then on,I COULD NOT BE IN TOUCH WITH ADEL DESPITE NUMEROUS CALLS, AND EMAILS ATTENTIONED TO THE DIRECTOR. She just called on 2 separate occasions in the morning when i was busy and when i returned call and leave a number of messages there was no reply.So finally i wrote in my email for NYSS to reply me by email then there are no excuses of not being contactable and i also expressed that i do not wish to deal with Adel anymore as she obviously can't be bothered about customers after they have signed a package! Only 2 days ago on 27/4/09 Monday when i left a message for the manager of Ngee Ann City branch,Celina to call me,then Adel called.Once again she asked me to go and see their 'skin specialist'.But SHE HAD PURPOSELY DRAGGED FOR SO MANY DAYS UNTIL MY FACE IS RECOVERING SO WHAT IS THERE TO SEE NOW?When i asked Adel if we can settle the issue when i go down to see them she said SEE HOW.What kind of answer is that??So what am i going down for??There is no clear instruction from NYSS.

I had stated very clearly from my very first email to NYSS,ATTENTIONED TO THE DIRECTOR, that i do not want to be running up & down like a fool for them to ask me to try this & that anymore.Its not that i don't want to do the treatment it's i can't! Yet NEW YORK SKIN IS STILL TRYING TO FORCE ME TO CONTINUE WITH THEIR TREATMENT DESPITE MY ALLERGY?? My last email to NYSS was on 27/4/09 Monday EMPHASIZING that i do not wish to liase with Adel anymore and requested for NYSS to send me an email explaining the procedure we are taking to settle the issue.And can you believe it? UNTIL NOW I HAVE NO REPLY FROM NEW YORK SKIN starting from the very first email that i had sent 2 WEEKS AGO on 16/4/09 Thursday! This is the kind of service you will be getting from New York Skin that when customer have a problem,even the management do not bother! I think NEW YORK SKIN IS JUST ANOTHER TRUE SPA!!! They just want you to sign their package then they won't bother about you anymore!

If anyone still dares to try them out,good luck to you!

I had tried other facials but never had my face been considered sensitive so i really do not know what NYSS is using.Someone told me NYSS products are all from China.Whether that's true i do not know.Well,to everyone out there,please think carefully first if you really want to try NYSS out.Frankly speaking,with the prices NYSS are charging and yet with SUCH LOUSY SERVICE,you might as well go to a professional doctor.I think the prices are quite similar if i am not wrong and yet the assurance from professional doctors will be much higher too.

And i was told NYSS and Yunnam Hair Care are under the same boss.If that is true,Yunnam Hair Care had an advertisement some time ago showing a man who is balding in the centre of his head but that man was never ever balding according to people who know the man.

I will keep everyone posted of the development of my case with NYSS. In the meantime,PLEASE BEWARE OF NEW YORK SKIN SOLUTIONS!!