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7 Reviews
251 North Bridge Road
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Telephone: (65) 1800 3368- 900
Services » Transportation

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    » 7 Reviews for “SMRT Buses ” - Services

  1. Nemesis27
     12 Mar 2009 at 11:36 pm

    The SMRT company should really install bells on their bus specially to signal to commuters to move in, as i am very irritated with the reluctance of the bus drivers asking people to move in.

    I already had several bad experiences with SMRT buses, particularly on bus service 852 plying between Bukit Batok and Yishun. As i have to go to school very early in the morning together with alot of other students from NJC, Hwa chong and Nanyang girls people, i have to squeeze. I have no qualms about squeezing, but wads the point of squeezing to point that the front door can barely close, when a guy can literally sleep on the aisle at the back of the bus? The worst thing is that the bus driver can drive pass a bus stop full of people wanting to take the bus, like as though the bus is super packed.

    I do wonder if the bus drivers are eloquent in english, as i have noticed some of them are people from China. If SMRT really do want to save money in this way, maybe they should really do a better job at educating these people that we do not need to leave the back aisle empty, but rather, we want people to get on the bus as they have their own schedule to meet.

    All in all, the service of SMRT buses really need some improvement, or else they will go first if good service becomes a criteria for staying in operation.

    Rating: 2/5 (maybe installing bells may up the number of stars to 3)

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    Rating given:2 stars
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    1. PuNiaoPuNiao
       05 Dec 2008 at 9:46 pm

      On 05 December 2008 at 7:11pm (the EZ Link machine stated 8:11:55HRS), I boarded TIBS Bus Number 861P. And upon finding a seat, the bus captain immediately stood up, turned around and stared at me accusingly. He then next pointed at me without saying a single word and immediately pointed back to the EZ Link machine repeatedly. And for the entire journey, I was really angry at being embarrassed and humiliated in this manner and the bus captain didn’t offer an apology upon knowing that I had tapped my card and duly paid my fares like everyone else. Although throughout the trip, I had considered asking for his name to lodge a formal complaint, I decided not to do so and decided to ask him directly what was going on.

      I understand that bus captains have their duties at hand, whether is it in checking and making sure that passengers paid their fares or if their passengers moved to the back of the bus to allow other boarding passengers to board and things like that. But what happened next really left me feeling disgusted with this bus captain’s attitude and aggressive behavior towards me.

      Just before I reached my intended stop, I went up to him and ask what exactly was going on and he simply feigned ignorance. When I questioned him on why did he have to humiliate and embarrass me in front of so many passengers even though I paid my fare, he started to raise his voice at me and claimed that he never humiliate me at all. So I explained to him that he just pointed at me accusingly and at the EZ Link machine and he claimed that he asked me nicely to tap my EZ link card for verification.

      And he next taunted me by saying that I can lodged a complaint against him if I feel like it and further said that I was being aggressive and he would report me to the police even though he raised his voice at me first. Of course I was angry and raised my voice back at him. He kept raising his voice, taunting me and still embarrassing and humiliating me by saying that I was aggressive even though he was the one who raised his voice throughout the conversation until I got off the bus.

      May I enquire if your bus captains were trained to embarrassed, humiliated, taunt and be aggressive towards passengers who paid their fares duly and without a word of apology? Or is the bus captain very confident that I won’t have the courage to lodge a formal complaint and hence decided to taunt, humiliate and embarrass me?

      This incident have traumatized me and give me the impression that bus captains can have their way as and when they decide to and I am waiting for an explanation and apology from the bus captain who was involved in this dispute.

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      Rating given:2 stars
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      1. qqandanan
         26 Aug 2008 at 5:24 am

        I find the newly-revamped SMRT buses a bit "sterile" for my liking. The seats are not comfy and I always get a mild backache if it is for long bus journeys. Some of their bus drivers are rude and reckless and sometimes when I am standing, I would lose my balance as those drivers love to step on the brakes w/o warning. They also love to speed.

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        Rating given:3 stars
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        1. $money$
          $money$ said:
          my mum also say she hate it when a new bus instead of an old bus came along. cos she can never find seats in those new buses.
          11 Dec 2008 at 1:52 pm
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